Administrative
MOLLY BOWRING
____________________________________________________________________
Bulleen
Summary
I am an experienced and motivated team member with a strong track record of collaborating effectively to achieve common goals. With over 5 years of experience in customer service, I have developed expertise in project management, workflow optimisation, and working in fast-paced environments. I am skilled in effective communication, problem-solving, and ensuring tasks are completed efficiently and accurately. I'm eager to apply my knowledge and transferrable skills to support both business and customer needs, and to make a meaningful impact.
Overview
6
6
years of professional experience
Work History
Woolworths Team Member
Woolworths Group
03.2022 - Current
- Provided superior customer service to promote guest satisfaction, brand loyalty and consistent revenue.
- Helped customers complete purchases, locate items and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
- Stocked, tagged and displayed merchandise as required.
- Processed payments and accurately made change using POS system and cash registers.
- Trained new team members by guiding them through company procedures, safety requirements, and best practices, while also involving them in hands-on training to reinforce key concepts and processes.
- Created price tags and merchandise signs.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained organized and orderly front end and removed carts, baskets and debris.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Learned all required tasks quickly to maximize performance.
- Processed customer refunds and exchanges according to established guidelines.
- Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
Canteen Assistant Manager
Templestowe Junior Football Club
01.2019 - 05.2022
- Maintained customer satisfaction with quick and professional handling of food and drinks.
- Counted money in drawers at beginning and end of each shift.
- Handled daily credit and cash transactions for customers with accuracy and speed.
- Managed kitchen staff, supervised preparation of foods, and explained steps for readying specialty items.
- Operated large-volume cooking equipment such as grills, deep-fat fryers or griddles.
- Cleaned and sanitised surfaces, tools, and equipment.
Education
Bachelor of Arts - Information Technology And Psychology
Monash University
Clayton, VIC 04.2001 -
High School
Our Lady Of Mercy College
Heidelberg, VIC 04.2001 -
Skills
Exceptional customer service
Complaint resolution
Problem solving
Knowledgable on POS systems
Communication
Troubleshooting
Teamwork and collaboration
Cash handling
Multitasking Abilities
Workplace safety
Flexible and Adaptable
Software
Data Entry
POS System
Timeline
Woolworths Team Member
Woolworths Group
03.2022 - Current
Canteen Assistant Manager
Templestowe Junior Football Club
01.2019 - 05.2022
Bachelor of Arts - Information Technology And Psychology
Monash University
04.2001 -
High School
Our Lady Of Mercy College
04.2001 -
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