Molly Briggs
Mackay,QLD
Summary
Enthusiastic young banker eager to grow her career in banking and lending. Well-mannered and positive person, with a friendly, proactive, and upbeat personality. Self-motivated, goal-oriented with a strong drive to succeed, with high attention to detail and willingness to learn. Alongside prior experience in banking, customer service, money handling, managing phone calls and phone enquires. Confident with computer skills and the ability to pick up new skills quickly.
Overview
9
9
years of professional experience
Work History
Customer Advisor
National Australia Bank
07.2022 - Current
- Working with business banking and retail customers to help with banking needs.
- Assisting customers with account openings (business and personal), unsecured lending and banking transactions.
- Maintain a high level of professionalism, build customer relationships and demonstrate a good rapport.
- Thorough understanding of banking fundamentals.
- In-depth knowledge of how to operate a customer banking appointment
- Protecting customer information and maintaining a high level of customer confidentiality.
- Developed and maintained strong customer relationships, providing exceptional service and advice in a fast paced and challenging environment.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Assisted customers with product selection and troubleshooting, providing accurate information and guidance to foster satisfaction.
Retail Assistant
Bunnings
05.2020 - 07.2022
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Meticulously handled cashier transactions, including credit, cash, exchanges, returns and refunds, to ensure seamless and accurate cash flow
- Resolved customer complaints to boost service and satisfaction and escalated higher-level issues to the supervisor for immediate remediation.
- Established good customer relations and excellent service to build and retain loyal customers.
Volunteer
Cascade Gardens
01.2015 - 08.2022
- Built strong and trusting rapport with residents and loved ones.
- Assisted with organizing and executing social club events alongside the residents of cascade gardens.
- Set up tables and chairs and unloaded necessary equipment to prepare for events.
- wrote, edited and formatted documents on Microsoft office
- delivered regular meals throughout the COVID-19 pandemic safeguarding myself and others.
Cafe Worker
Casu Jacks
02.2021 - 05.2021
- Offered support to other stations during high-volume shifts to maintain optimal coverage and meet customer needs.
- Answered customer phone calls to provide speedy and accurate information about store operations, products, promotions and orders.
- Responded to customer concerns efficiently, accurately and with detailed information.
Education
High School Diploma -
Holy Spirit College
Mackay 11.2021
Skills
- Bubbly, positive, motivated and outgoing personality
- Strong Communication and Interpersonal Skills
- Attention to Detail
- Building Customer Relationships and Loyalty
- Decision Making
- Time Management
Timeline
Customer Advisor
National Australia Bank
07.2022 - Current
Cafe Worker
Casu Jacks
02.2021 - 05.2021
Retail Assistant
Bunnings
05.2020 - 07.2022
Volunteer
Cascade Gardens
01.2015 - 08.2022
High School Diploma -
Holy Spirit College
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