Molly Carleton-Huxley
VIC
Summary
Motivated Catering & Administration Manager offers expertise in customer service, event planning and efficiency. Excellent listening, problem-solving and relationship-building skills.
Extensive knowledge of the hospitality sector with almost 10 years experience working in a variety of settings including 5 star Hotels and a national catering company.
Overview
8
8
years of professional experience
Work History
Catering & Administration Manager
Zouki Group of Companies
04.2022 - Current
- Worked closely with clients to design menu's suited to a variety of events from large corporate level functions to day to day meeting catering both internally and externally across 3 states.
- Supervised a team providing guidance, support, and constructive feedback to ensure high-quality service for our clients.
- Collaborated with department heads such as Head Chefs and site managers to ensure the smooth preparation, delivery and execution of the day to day service as well as maximising efficiency of resources.
- Forming strong relationships with clients to ensure their comfort when working with the company and gaining their trust to successfully manage their event.
- Operating systems such as Foodstorm, Back office and Bepoz.
- Additional accountancy tasks such as invoicing and processing payments.
- Co-ordinated events for up to 250 attendee's serving food and beverages and ensuring client expectations were both met and exceeded.
Shift Manager
The Last Jar
05.2021 - 04.2022
- Preparing a range of beverages from coffees, cocktails and beers
- Being a keyholder to conduct both openings and closings of the venue
- Completing balancing of tills and cash-up at the end of the day
- Delegating work to other staff members
- Liaising with the kitchen department in regards to menu’s and dietary requirements
- Tending to reservation emails and calls
- Preparing function spaces as appropriate
- Training new staff members.
Supervisor
North Point Café
06.2020 - 02.2022
- Preparing a range of food and beverages
- Co-ordinating staff roles and breaks
- Welcoming and seating guests
- Conduct openings and closings of the venue
- Conducting staff induction and training
- Tending to reservation requests via phone.
Team Leader
Essential Connect (Solar Arena)
04.2020 - 11.2020
- Contacting leads to give information on available products
- Setting appointments between customers and installers
- Making sales and hitting KPI’s
- Preparing daily training sessions for my team
- Ensuring my team are motivated and learning
- Monitoring team results, identifying weaknesses and providing extra training where appropriate.
Senior Food and Beverage Assistant
Marlfield House Hotel (Relais & Chateaux)
05.2019 - 01.2020
- Serving guests food and beverages in a fine dining environment
- Supervising breakfast shifts, ensuring guests need and expectations are met and exceeded
- Setting up and preparing the restaurant as appropriate
- Working behind the bar making cocktails and serving drinks
- Responsible for opening up in the mornings, overseeing staff and delegating jobs
- Acquiring knowledge about food and beverages, dietary information and wines.
Residential Assistant
National College of Ireland Commercial Office
09.2017 - 06.2019
- Administration work - Filing and logging maintenance reports
- Supporting up to 286 residents living in 53 apartments
- Ensuring residents welfare, resolving conflicts between residents, dealing with complaints and issues throughout the night whilst on-call
- Creating and designing event posters for the college’s commercial bookings
- Organising and carrying out resident events such as karaoke nights and pub quizzes
- Carrying out apartment inspections of bedrooms and common areas up to 5 times per term to assure a high standard of hygiene is maintained
- Carrying out fire drills to educate residents about the standard procedure in the event of a fire
- Sending and responding to emails both internal and external to the college
- Taking payments via credit card machine and processing refunds
- Also includes covering the main college reception, answering phone calls and answering any questions that may be asked.
Food and Beverage Associate
The Saddle Room Restaurant at The Shelbourne Hotel, Autograph Collection
10.2018 - 05.2019
- Providing service to a high 5-star standard in a fast-paced and busy environment
- Setting up and preparing the restaurant as appropriate
- Catering to every guests need to the best of my ability
- Ensuring that guests expectations are met and exceeded
- Acquiring knowledge about different foods, dietary information as well as expanding my knowledge of wines and beverages
- Implementing a new standard of service that comes witIh the recent rebranding of the hotel
- Taking part in many new training opportunities offered by the hotel throughout the rebranding.
Food and Beverage Associate
Intercontinental Hotel Dublin
09.2016 - 07.2018
- Setting up and preparing various rooms in the appropriate way to suit the event
- Serving food and beverages to up to 500 guests, taking dietary information and answer any questions guests may have
- Ensuring the back of house areas are kept tidy and safe at all times to comply with safety standards
- Ensuring the customer’s expectations are met in relation to food and beverages as well as their expectation of customer service
- Going above and beyond to constantly exceed standards set by The Intercontinental chain.
Education
Diploma of Project Management -
International House Business College
12.2021
Bachelor of Arts - Business
National College of Ireland
05.2019
Skills
- Documentation And Reporting
- Staff Training and Development
- Office Management
- Filing systems
- Event catering experience
- Extensive catering background
- Menu Planning
- Team Leadership
References
References available upon request.
Timeline
Catering & Administration Manager
Zouki Group of Companies
04.2022 - Current
Shift Manager
The Last Jar
05.2021 - 04.2022
Supervisor
North Point Café
06.2020 - 02.2022
Team Leader
Essential Connect (Solar Arena)
04.2020 - 11.2020
Senior Food and Beverage Assistant
Marlfield House Hotel (Relais & Chateaux)
05.2019 - 01.2020
Food and Beverage Associate
The Saddle Room Restaurant at The Shelbourne Hotel, Autograph Collection
10.2018 - 05.2019
Residential Assistant
National College of Ireland Commercial Office
09.2017 - 06.2019
Food and Beverage Associate
Intercontinental Hotel Dublin
09.2016 - 07.2018
Diploma of Project Management -
International House Business College
Bachelor of Arts - Business
National College of Ireland
Similar Profiles
Vinay ChauhanVinay Chauhan
National Food, Beverage & Procurement Manager at ZOUKI Group Of CompaniesNational Food, Beverage & Procurement Manager at ZOUKI Group Of Companies
Bishnu Maya Rana ThapaBishnu Maya Rana Thapa
Cafe Supervisor at Zouki Group of CompaniesCafe Supervisor at Zouki Group of Companies
Natsumi KatsuoNatsumi Katsuo
Food and Beverage Attendant at Zouki Groupof Companies Pty LtdFood and Beverage Attendant at Zouki Groupof Companies Pty Ltd