Molly Chernek
Melbourne,VIC
Summary
I am enthusiastic and ambitious with a passion for helping others. I thrive on challenges and work well as part of a team and can act on my own initiative. Whilst working in the Royal Victoria Hospital for Sick Children i was in charge of a very busy outpatient clinic and was responsible for the smooth running of the department. My duties included dealing with patients', answering telephone calls, filing patients' notes, handling enquiries from medical staff, internally and externally. Always ensuring patients' details were recorded accurately and the relevant documentation was created to support safe patient care.
I am an honest, trustworthy and reliable person and i always adhere to patient confidentiality. I am able to provide impeccable customer service skills due to my time as an auxiliary nurse and previous hospitality and retail roles. Working in such a fast paced department was an exciting and stimulating environment to work in and it gave me the opportunity to enhance my skills and work independently and also as part of a team.
Overview
3
3
years of professional experience
Work History
Receptionist
NHS
Belfast, Northern Ireland
20/10/21 - 01.2024
- Greeted and welcomed patients upon arrival, providing them with necessary paperwork.
- Scheduled patient appointments, managed waiting room and answered incoming calls.
- Managed medical records, filing documents in a timely manner according to HIPAA regulations.
- Assisted physicians and nurses in preparation for appointments or procedures.
- Updated patient information in the hospital database accurately and promptly.
- Communicating in a professional manner with physicians, nursing staff, technicians and medical assistants.
- Delivered high-quality administrative and customer service to patients and reflected this in date work flows.
- Preformed outbound calls to patients to confirm scheduled appointments and obtain additional details.
- Trained new staff on the multiple IT systems used in the hospital.
Restaurant Waiter
The Old Inn Crawforsburn
Bangor, Northern Ireland
04.2021 - 10.2022
- Greeted customers, provided menus and answered questions about menu items.
- Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
- Delivered food to tables in a timely manner, carrying 3 plates each time.
- Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests.
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
- Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
Auxiliary Nurse
Direct Medics
Belfast, Northern Ireland
07.2019 - 04.2021
- Assisted in the delivery of care to patients, including dressing changes and wound care.
- Provided emotional support to patients and families.
- Maintained a clean and safe environment for patients.
- Responded promptly to patient call lights or requests for assistance.
- Monitored patient progress and reported any changes to nursing staff members.
- Assisted in the preparation of medical equipment needed for procedures.
- Collected specimens from patients when necessary.
- Recorded data on patient charts regarding treatments administered.
- Provided companionship and comfort to elderly or chronically ill patients.
- Maintained my skills by continuing education and advanced training annually.
Education
High School Diploma -
St Genevieve's High School
Belfast06-2019
A-Levels - A*,A,A English and Mathematics included
A LEVELS
Skills
- Customer Service
- Organization Skills
- Time Management
- Cash Handling
- Records Management
- Outpatient Care
- Workflow Optimization
- Front Desk Operations
- Inpatient Care
- Office Administration
- Data entry
- Proficient in Microsoft/Excel
- Strong Leadership
Contact Details
Email Address- Smithmolly223@gmail.com
Phone Number- +61 420 420 137
Timeline
Restaurant Waiter
The Old Inn Crawforsburn
04.2021 - 10.2022
Auxiliary Nurse
Direct Medics
07.2019 - 04.2021
Receptionist
NHS
20/10/21 - 01.2024
High School Diploma -
St Genevieve's High School
A-Levels - A*,A,A English and Mathematics included
A LEVELS
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