MOLLY CLARKE
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Receptionist/ Ward
Gordon Vet Hospital
03.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Customer Service
Stapleton Jeweller
04.2021 - 03.2022
- Enhanced guest satisfaction by providing personalized and efficient customer service.
- Provided exceptional customer service to internal and external customers.
- Provided exceptional customer service, addressing client concerns promptly and thoroughly.
- Exceeded performance metrics consistently by delivering exceptional customer service experiences.
- Increased repeat business through exceptional customer service and communication skills.
- Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Collaborated with fellow sales associates to achieve team sales goals consistently each month.
- Fostered a positive work atmosphere by collaborating effectively with colleagues, contributing towards overall team success rates in meeting sales objectives.
Receptionist
Raine & Horne
03.2020 - 10.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Customer Service Manager
Parkhouse Eatery
01.2017 - 12.2020
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
'Juicer'
Boost Juice
02.2014 - 01.2017
- Maintained a clean and organized workspace, ensuring compliance with health codes and regulations.
- Established a strong rapport with regular customers, fostering trust through friendly service and product knowledge expertise.
- Collaborated with team members to streamline tasks for efficient service delivery during peak hours.
- Created unique juice blends and recipes.
- Followed all cleanliness and sanitation procedures.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
Education
Skills
- High customer service standards
- Conflict resolution proficiency
- Strong problem-solving ability
- Energetic work attitude
- Adaptive team player
- Troubleshooting skills
- Active listening skills
- Telephone skills
- Data Entry
- Customer/Client relations
- Administrative Support
- Document Management
Certification
- Certified First Aid and CPR
First Aid and CPR certificate
CERTIFIED 2024
Timeline
Receptionist/ Ward
Gordon Vet Hospital
03.2022 - Current
Customer Service
Stapleton Jeweller
04.2021 - 03.2022
Receptionist
Raine & Horne
03.2020 - 10.2021
Customer Service Manager
Parkhouse Eatery
01.2017 - 12.2020
'Juicer'
Boost Juice
02.2014 - 01.2017
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