Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Molly FINDLAY

Molly FINDLAY

Woonona,NSW

Overview

3
3
years of professional experience

Work History

Domestic Cleaner

Elleishas Property Services
Austinmer - Figtree, NSW
11.2023 - Current
  • Interacted pleasantly with clients and guests when performing daily duties and accompanying additional requests.
  • Cleaned and sanitized bathrooms including toilets, sinks, mirrors, showers, and bathtubs.
  • Cleaned and sanitized kitchens including dishes, sinks and tapware, stoves, countertops and cupboard fronts
  • Sanitized doorknobs, light switches and other high-traffic areas.
  • Changed bed linens when requested by clients.
  • Swept, vacuumed and mopped floors in residential homes.
  • All residential cleans were completed in a timely manner, in between 1 and 2 hours.

Kitchen Hand

Headlands Hotel
Austinmer, NSW
09.2023 - Current
  • Prepared simple meal such as pizzas and a variety of dumplings for lunch and dinner service periods.
  • Managed garbage disposal and recycling in accordance with kitchen protocols.
  • Helped in setting up and cleaning up before and after service, ensuring a ready-to-use kitchen.
  • Assisted chefs and cooks in stocking the kitchen on demand.
  • Washed and sanitized crockery, utensils, pots and pans using industrial dishwashers.

Human Resources Officer

Australian Taxation Office
12.2022 - 07.2024
  • Navigated through computer systems to review information and respond appropriately to callers.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Answered incoming calls and provided knowledgeable service to every caller.

Workplace Services Hub Officer

Australian Taxation Office
03.2022 - 12.2022
  • Provided friendly and professional assistance to employees, contractors and other internal/external stakeholders.
  • Answered and processed high volume of calls and emails daily.
  • Assisted in completing reports imperative to the functionality of offices. Such as new starter reports allowing teams to prepare for their new starters early and engage with their first day contacts.
  • Provided advice and built rapport with all Workplace Services teams in Australia.
  • assisted in managing national room bookings, fleet bookings, car registers and FBT registers.
  • Managed administeration duties in relation to Social Events. Consisting of liaising with staff interested in holding a social event, educating them on the guidelines, receiving social event checklists and collating them for a once a month committee meeting. I would then provide the responses of the committee back to the staff alerting the local Site Manager and Workplace Services team.

Workplace Services Officer

Australian Taxation Office
06.2021 - 03.2022
  • Contribute to ensuring that our Workplace Service Desk area is clean, organised and functional
  • Ensuring the office is clean and any hazards or incidents are reported and fixed by our contractors.
  • Contributing to Governance reporting roles.
  • Consistently being a reliable team member and co-ordinate my hours of work with my peers to cover our service window
  • Develop & maintain strong, professional & productive relationships with our guards, cleaners, vendors & and work with my site manager to deliver 5-star service to our internal and external stakeholders.
  • Assisting in clerical duties such as mailbox management, service desk attendance, sending of internal mail, completion of mandatory site inductions, management of building passes, management of fleet and room book systems.

Education

Cert IV in Government -

TAFE NSW
03.2022

Higher School Certificate -

Woonona High School
09-2019

Skills

  • Reliable & Trustworthy
  • Strong attention to detail
  • I am a fast learner
  • Friendly, Positive Attitude
  • Ability to work independently and in team environments to achieve mutual goals
  • Effective time management skills through planning and prioritizing tasks
  • Strong willingness to learn and give anything a go

Accomplishments

  • In my short time cleaning, I have always upheld customer satisfaction and received many compliments from happy clients despite having no professional cleaning experience prior.

Kudos was used as a professional recognition of achievement. During my time at the ATO I had received professional recognizing of the below achievements;

  • Received an opportunity to participate in the One Property program allowing me to collaborate with staff from another site to create an educational resource based on issues such as food waste and the benefits of riding your bike to work that was used in newsletters, announcements and displayed on foyer and elevator screens nationally. I received a kudos for my effort on this work.
  • I received a kudos after being in the Workplace Services Hub Officer role for a short period of time due to my fast learning skills and my proactiveness in assisting the team to achieve shared objectives and goals.
  • Lastly, I was commended on my service that I provided when completing the Social Events work. I received a kudos for my preparation of these documents and my manner in assisting stakeholders on creating and managing social events remotely based on guidelines current at the time.

Timeline

Domestic Cleaner

Elleishas Property Services
11.2023 - Current

Kitchen Hand

Headlands Hotel
09.2023 - Current

Human Resources Officer

Australian Taxation Office
12.2022 - 07.2024

Workplace Services Hub Officer

Australian Taxation Office
03.2022 - 12.2022

Workplace Services Officer

Australian Taxation Office
06.2021 - 03.2022

Cert IV in Government -

TAFE NSW

Higher School Certificate -

Woonona High School

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