Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Molly Ghobrial

Sydney ,NSW

Summary

I have experience in various fields, such as pharmaceutical experience, beauty experience, warehouse experience and catering experience. I believe these diverse experiences have allowed me to become a driven and dynamic professional with a proven track record in enhancing customer service and efficiency. I am skilled in pharmaceutical, health and beauty knowledge, and have a high customer care standard. I excel in fostering team collaboration and critical thinking. I achieved significant improvements in inventory management and customer satisfaction, showcasing a commitment to excellence and results.

Overview

2
2
years of professional experience

Work History

Retail Pharmacy Assistant

Telopea Pharmacy
08.2022 - Current
  • Enhanced pharmacy efficiency by accurately stocking shelves and maintaining inventory control.
  • Provided superior service by actively engaging with customers, listening attentively to their needs, and offering helpful advice.
  • Maintained a clean and organized workspace, promoting a positive environment for customers and staff alike.
  • Assisted store management with general retail tasks such as merchandising displays and cashier duties when needed.
  • Supported the pharmacist by preparing prescription labels and filling medication orders accurately.

Receptionist

Chester Hill Family Medical Centre
02.2024 - 05.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.

Retail Sales Assistant

Mecca
03.2023 - 01.2024
  • Maintained clean, organized store environment for an inviting shopping experience for customers.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
  • Built strong relationships with customers, resulting in repeat business and referrals.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Participated in staff training sessions to enhance product knowledge and improve overall sales skills.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Increased sales by providing exceptional customer service and product knowledge.

Party Hostess

Tic Tocs
09.2022 - 01.2023
  • Managed event timeline effectively, ensuring all activities occurred as planned without delays or interruptions in the schedule.
  • Completed opening and closing checklists of facility to verify security of building, staff and parking area.
  • Supervised party area and delivery of services to verify guests complied with facility safety rules.
  • Completed party checklist to confirm each party received contracted elements of party package.
  • Maintained a welcoming atmosphere with excellent interpersonal skills and friendly demeanor.
  • Prepared and served meals, beverages and desserts to party guests.
  • Explained facility attractions to party guests and answered customer questions.
  • Increased repeat clientele by building strong relationships with guests through personalized attention and follow-up communication after events.
  • Arranged tables and seating to comfortably seat party guests.
  • Trained new Party Hostesses on company policies and procedures to maintain high-quality service standards.

Warehouse Worker

Covid Packing
01.2022 - 02.2022
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Checked packages and merchandise for damage and notified vendors.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Performed general housekeeping and cleaning tasks.
  • Consistently lifted materials weighing as much as 15kgs
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.

Education

Bachelor Of Science - Science

Charles Sturt University
Sydney, NSW

Skills

  • Pharmaceutical knowledge
  • Answering customer questions
  • Receiving incoming supplies
  • Supply Management
  • Product restocking
  • Product Recommendations
  • Cash Handling Accuracy
  • Stocking shelves
  • Customer Service
  • Collaboration and Teamwork
  • Communication skills
  • Mathematical Aptitude
  • Critical Thinking
  • Retail Management
  • Processing payments
  • Customer care standards
  • Decision-Making
  • Cash Handling
  • Cash Register Operations
  • Employee Training
  • Beauty and skincare knowledge
  • Payment Processing

Accomplishments

I graduated from high school with an ATAR of 98

Languages

English
Native or Bilingual
Arabic
Full Professional

Timeline

Receptionist

Chester Hill Family Medical Centre
02.2024 - 05.2024

Retail Sales Assistant

Mecca
03.2023 - 01.2024

Party Hostess

Tic Tocs
09.2022 - 01.2023

Retail Pharmacy Assistant

Telopea Pharmacy
08.2022 - Current

Warehouse Worker

Covid Packing
01.2022 - 02.2022

Bachelor Of Science - Science

Charles Sturt University

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Molly Ghobrial