Molly Grimston
Wollongong,NSW
Summary
Customer-oriented supervisor with several years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Experience with both casual and volunteer members of staff, aiding to uphold company values through both. Blends time management and organizational skills to drive group success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Supervisor
Green Connect Op Shop
Wollongong, NSW
03.2024 - Current
- Provided guidance and direction to staff regarding job duties and responsibilities.
- Worked with both volunteers and casual staff
- Created new strategies for improving customer service standards within the organization.
- Trained, mentored and evaluated staff.
Retail Assistant
GHANDA Clothing
Shellharbour, NSW
06.2023 - Current
- Handled customer inquiries, complaints, and returns efficiently.
- Processed payments using cash register, credit card machine and POS system.
- Kept up-to-date knowledge of all products available in the store.
- Monitored sales floor traffic and assisted customers with their inquiries.
Supervisor
Pinocchio's Pizza
Dapto, NSW
01.2018 - 08.2023
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Directed and supervised team of 5-10 employees in daily operations.
- Acted as a liaison between upper management and staff, facilitating open communication.
Education
Bachelor of Arts - Sustainable Communities
University of Wollongong
Wollongong11-2023
Skills
- Staff Management
- Process Improvement
- Inventory Control
- Waste Reduction
- Operations Management
- Deadline Adherence
- Community Engagement
Affiliations
- Recently took part in a mont long volunteer trip to Sumatra (Batu Kapal Conservation)
- I love to volunteer at both the Green Connect Op shop and Farm
Certification
- Working With Children's Check- 2024
- Food Safety Supervisor- 2022
Timeline
Supervisor
Green Connect Op Shop
03.2024 - Current
Retail Assistant
GHANDA Clothing
06.2023 - Current
Supervisor
Pinocchio's Pizza
01.2018 - 08.2023
Bachelor of Arts - Sustainable Communities
University of Wollongong
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