Molly Hassett

• Built strong relationships with clients through regular communication and understanding their unique needs.
• Negotiated competitive compensation packages on behalf of clients and candidates to ensure successful placements.
• Improved client satisfaction by consistently providing high-quality candidates for various positions.
• Coordinated interviews between clients and candidates to ensure seamless scheduling and communication throughout the process.

This role I am currently working with has improved my customer service skills more than ever and taught me the importance of communication and personality when trying to sell our service. I have learnt the importance of building client relationships and making sure we provide our clients with the best possible experience.

• Maintained a clean and organized café environment, adhering to health and safety regulations.
• Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
• Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.

This was a Summer contract role for a 3 month period during the busy season.

• Collaborated with kitchen staff to ensure accurate order preparation and prompt delivery of meals.
• Collaborated with the rest of the front-of-house team during large events to ensure seamless execution of assigned responsibilities.
• Ensured adherence to restaurant policies by enforcing rules such as dress codes or age restrictions where applicable.

This role prepared me with excellent customer service skills throughout my time working at The Ranelagh club. I learnt to build relationships with returning customers and long time members of the club. I provided substantial customer service by warmly greeting guests into the restaurant, presenting them with menus and providing personalised recommendations to enhance their dining experience.