Summary
Work History
Education
Skills
Accomplishments
Generic

Molly Henderson

Summary

Highly motivated and adaptable and versatile professional with extensive experience in administrative support, travel coordination, and logistics management. Proven ability to manage high-volume tasks, ensure compliance, and foster strong stakeholder relationships, Adept at working independently and collaboratively, with a strong track record of successfully navigating cultural differences and mastering new skills. Committed to delivering exceptional results in fast-paced environments. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Proactive and hardworking individual focused on continuous operational improvement.

Work History

Whyalla Ports Operations Administrator

SIMEC GFG
  • Served as a liaison between employees and upper management, addressing concerns promptly to maintain a positive work environment.
  • Consistently met deadlines under high-pressure situations demonstrating strong multitasking abilities.
  • Coordinate Logistics and Supply Chain related data, collation and reporting
  • Pit to Port Management of Supply Chain Movements
  • Provide support to update Export Shipping Database with all information, including vessel
    nomination, barge loading, cargo, customer, freight costs and survey data
  • Reviewing and Updating Ship Loader Schedule In Line with Train and Mine Plan
  • Collating and presenting Daily reporting KPI’s to Senior Leaders

Travel and Camps Administrator (FIFO)

Elecnor
  • Managed project-wide flight and accommodation arrangements for Elecnor and delivery partners.
  • Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
  • Implemented new site-wide processes and maintained stakeholder relations.
  • Reconciled offsite accommodation and travel costs; managed accommodation flow across multiple sites.
  • Mobilisation
  • Reduced overhead costs through careful budget management and resource allocation.
  • Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
  • Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
  • Coordinated logistics activities, ensuring timely deliveries while reducing associated costs.
  • Managed day-to-day operations, logistics and schedules.

Regional Restorative Care Coordinator

SA Health
  • Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
  • Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
  • Arranging flights and accommodation for FIFO specialists
  • Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
  • Facilitated appointments and transportation for patients, streamlining access to essential medical services.

COVID Strategy Manager

The New Zealand Ministry of Health
  • Mentored junior team members, providing guidance on best practices and professional development opportunities.
  • Presented regular progress updates to senior leadership, facilitating informed decision-making regarding resource allocation and strategic direction setting.
  • Conducted regular performance reviews to evaluate progress toward goals, making necessary adjustments as needed.
  • Implemented data-driven decision-making processes to improve accuracy in forecasting and planning efforts.
  • Improved organizational agility by implementing change management practices throughout the company.

Customer Service Representative

Spark New Zealand
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Played an instrumental role in achieving departmental goals by consistently meeting or exceeding established performance metrics and KPIs. sitting at the top of the New Zealand wide sales leaderboards.

Education

Certificate IV Travel And Tourism -

New Zealand School of Tourism
Dunedin, New Zealand
2018

Certificate IV Hotel Management -

New Zealand School of Tourism
Dunedin, New Zealand
2018

Skills

  • Logistics Coordination
  • Travel & Accommodation Management
  • Document Control & Recordkeeping
  • Database Administration
  • Expense Monitoring & Reconciliation
  • Customer Service & Stakeholder Relations
  • Problem-Solving & Critical Thinking
  • Proficient in MS Office Suite (Outlook, Word, Excel, PowerPoint, Visio, Teams)
  • Knowledge of SAP, Intelex, Concur, CWT, Trobexis, CME, ORACLE
  • NSW VIC White Card

Accomplishments

    Elecnor Award and Recognition

  • Effort
  • Reliability
  • Enhancing
  • Uplifting
  • Safety

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Molly Henderson