Molly Henderson

• Front desk operations

Oversee front desk operations to ensure smooth, efficient check-in and check-out experiences. Maintain a high level of service by coordinating guest needs, resolving issues, and managing workflow in a fast-paced environment.

• Guest relationships and loyalty

Develop and maintain strong relationships with guests to build loyalty and encourage repeat bookings. Provide personalised service that builds trust and enhances the overall guest experience

• Maximising bookings and managing booking systems

Manage multiple booking systems to optimise occupancy and ensure accurate, real-time availability across all 55 units. Actively maximise revenue by securing as many bookings as possible while coordinating unit readiness with housekeeping and owners.

• Delivering kayaks and stand-up paddle boards

Provide prompt, on-demand delivery of kayaks and paddle boards, even during peak check-in and check-out times. Balance activity requests with front-desk duties to ensure smooth guest operations.

• Communicating feedback and complaints to housekeeping

Relay guest feedback and concerns to housekeeping for quick resolution. Maintain clear interdepartmental communication across uniquely owned Strata units.

• Managing guest complaints and sourcing the best unit types

Resolve guest complaints promptly while maintaining strong service recovery standards. Match guests with the most suitable unit type across 55 individually owned and unique apartments.

• Founded and managed SoundOnYoga, an innovative outdoor studio concept combining mindfulness in nature, and immersive sound experiences.
• Leading a team in corporate yoga sessions, event logistics, and marketing campaigns across Belgium.
• Specialized in facilitating well-being events at electronic music festivals throughout Europe.
• Event planning for music festivals: coordinating the wellness areas, catering to the well-being of festival guests and offering them rest and recovery; a quiet spaces to relax, cool down, or escape sensory overload.

• Managed daily guest-facing operations, coordinating transportation, activities, and guest services.
• Oversaw team schedules, resource allocation, and compliance with local cultural customs, delivering exceptional guest experiences.
• Directed guest arrival and departure logistics, ensuring efficiency in a remote island setting.

• Co-managed daily operations, including guest check-ins, reservations, and on-site logistics during peak tourism periods.
• Ensured smooth operations by assisting with housekeeping, room cleaning, and laundry as needed.

• Provided customer service and operational support at Brisbane International Airport, assisting with check-ins, boarding, and baggage handling.
• Ensured a professional travel experience for passengers while adhering to safety protocols and airline standards.

• Delivered entertainment and guest services aboard international cruise liners, overseeing team coordination and event execution.
• Adapted to remote working conditions at sea for up to 9 month contracts, while maintaining high service standards in diverse cultural environments.
• Choreographed and led rehearsals for diverse performance ensembles.