MOLLY GILL

• Maintained professional demeanour while interacting with passengers, providing clear communication during security procedures.
• Collaborated with law enforcement agencies to address potential threats and maintain a secure environment.
• Kept up-to-date with industry regulations and best practices, ensuring accurate implementation of aviation protection procedures.
• Provided excellent customer service, addressing passenger concerns and answering questions related to aviation protection procedures.
• Contributed to a positive work environment through effective teamwork and collaboration with fellow Aviation Protection Officers.
• Prevented unauthorized access to restricted areas through diligent monitoring and verification of personnel credentials.

• Reduced vehicle delivery times by prioritizing tasks and collaborating effectively with team members.
• Contributed to a positive work environment by consistently demonstrating professionalism, collaboration, and a strong work ethic.
• Enhanced customer satisfaction with thorough inspections and proactive communication of potential issues.
• Streamlined workflow within the department by developing effective communication channels between inspectors, technicians, and sales staff.
• Collaborated with service technicians to address any identified issues during the pre-delivery process.
• Established strong relationships with sales teams to facilitate smooth handovers of inspected vehicles ready for sale.
• Ensured timely completion of inspections, contributing to a higher rate of on-time deliveries to customers.
• Investigated customer complaints to take necessary corrective actions.
• Examined products for imperfections and defects.
• Followed standard operating procedures for inspections and tests.

• Provided primary customer support to internal and external customers.
• Responded to customer requests for products, services, and company information.
• Updated account information to maintain customer records.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Processed customer service orders promptly to increase customer satisfaction.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
• Tracked customer service cases and updated service software with customer information.

Customer Service

Money Handling

• Demonstrated adaptability by quickly learning new systems as they were introduced into the work environment.
• Acted as a reliable point of contact for external partners, addressing queries and providing information on console operations as needed.
• Developed strong working relationships with colleagues across departments, fostering collaboration and open communication channels for improved problem solving .
• Observed and reported suspicious activities and persons.
• Maintained a safe working environment by adhering to established health and safety protocols during console operations.

Pre Deliver inspections of new vehicles

Customer relations

Delivery & Stock control

overseeing fitment of optional extras