Molly Kent
Ormeau,QLD
Summary
I am a passionate and dedicated worker that provides exceptional customer service in any way i can. I have experience in casual, full time and permanent part time positions in administration, reception and retail work. I was given an incredible promotion from a casual to an Assistant Manager of children's store which I have gained so much knowledge from. Daily i oversee store and admin operations, manage a team to the best of my abilities and deliver the absolute best customer service. I believe my skills can offer a great deal to you're workforce!
Overview
2
2
years of professional experience
Work History
Assistant Manager, Customer Service
Allkinds
09.2022 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Oversaw opening and closing procedures, including cash and banking management, rostering and security procedures.
- Hired and trained new employees.
- Gained experience in stocktake procedures
- Managed a store as a "Store Manager" taking part in weekly management meetings, productivity reports and general duties.
- Exercised composure under pressure and in escalated customer service scenarios.
- Developed customer service processes to improve customer satisfaction.
Administration Assistant
Burleigh Grp Pty Ltd
12.2023 - 04.2024
- Gained proficient knowledge using all Microsoft Office applications and Xero.
- Recorded expenses and maintained accounting records.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Responded to customer calls and emails to answer questions about products and services.
Receptionist
Burleigh Grp Pty Ltd
01.2023 - 04.2023
- Confirmed appointments, communicated with clients, and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
Education
Certificate IV Veterinary Nursing - Veterinary Nursing
TAFE Queensland
Ashmore, QLD12.2025
Certificate III Animal Care - Veterinary Nursing
TAFE Queensland
Ashmore, QLD01.2025
High School Diploma -
Hillcrest Christian College
Reedy Creek11.2022
Skills
- Excellent customer service
- Office Administration (excellent knowledge in the use of Microsoft Office)
- Exceptional phone and email communication manner
- Cash handling and management skills
- Self motivated and always prepared to go above and beyond expectations
Timeline
Administration Assistant
Burleigh Grp Pty Ltd
12.2023 - 04.2024
Receptionist
Burleigh Grp Pty Ltd
01.2023 - 04.2023
Assistant Manager, Customer Service
Allkinds
09.2022 - Current
Certificate IV Veterinary Nursing - Veterinary Nursing
TAFE Queensland
Certificate III Animal Care - Veterinary Nursing
TAFE Queensland
High School Diploma -
Hillcrest Christian College
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