Molly Kerr
Beaumaris,VIC
Summary
My name is Molly Kerr, I am 20 years old.
I have experience in Hospitality and retail however since leaving school I have focussed on working in customer service roles using my strengths in building relationships with customers and problem solving. I'm dedicated and driven. Adapting to new environments comes naturally to me, and I'm open to change. I value integrity and respect others' opinions.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Guest Experience Manager
Brighton Jeep
01.2024 - Current
- Complaint Coordinating: Dealing with complex complaints and multi departmental issues to prevent escalations
- Issue Resolution: Resolved guest complaints promptly, demonstrating exceptional problem-solving skills and commitment to customer satisfaction.
- Data Management: Setting up systems and processes to effectively monitor customer feedback and responses
- Implemented a feedback system, leading to continuous improvement of guest services based on client input
- Professional Communication: Ensuring high quality of written and verbal responses to customers queries and formal complaints
Customer Delivery Manager
Brighton Jeep
01.2023 - Current
- Booking Deliveries: Efficiently schedule and organize vehicle deliveries based on customer preferences and availability.
- Customer Communication: Maintain clear and courteous communication with clients, keeping them informed about the delivery process and addressing any inquiries or concerns they may have.
- Department Liaison: Collaborate with different departments within the dealership, including sales, finance, and service teams, to ensure a smooth and coordinated delivery process.
- Issue Resolution: Address any delivery-related issues promptly and professionally, finding suitable solutions to maintain customer satisfaction.
Receptionist
Brighton Jeep
09.2023 - 01.2024
- Greet Guests: Welcomed visitors and customers to the dealership with a friendly and positive attitude.
- Answer Inbound Calls: Professionally and courteously handled incoming calls, directing them to the appropriate department or team member.
- Customer Assistance: Provided assistance and information to customers, addressing their inquiries and ensuring their needs are met.
- General Administrative Duties: Assisted with various administrative tasks such as data entry, creating and costing service department paperwork, and maintaining a visitor log for entering and leaving facility for security purposes.
Service Advisor
Mentone Toyota
02.2023 - 06.2023
- Scheduling Managements: Scheduled service appointments and managed the service queue with efficiency.
- Interdepartmental Coordination: Liaised with technicians and parts department to ensure timely completion of services.
- Administrative Duties: Processed service repair orders and managed invoicing and payments.
- Customer Communication: Ensured customers where kept informed throughout the service process, including updates on progress and any changes in timing or costs.
- Issue Resolution and Feedback Handling: Managed customer feedback and resolved any issues or concerns with professionalism and courtesy.
Receptionist
Mentone Girls' Grammar School
01.2022 - 07.2022
- Greet and welcome visitors in a friendly and professional manner upon arrival.
- Manage the registration process for aquatic programs, including swim lessons, diving lessons and fitness classes.
- Assist with administrative tasks such as filing, data entry, and maintaining records related to facility usage, membership, and program registration.
- Handle customer inquiries, feedback, and complaints professionally and efficiently, escalating issues to management as needed.
- Escorted students from school ELC to aquatic centre, preparing for lessons.
Education
Year 12 Victorian Certificate of Applied Learning -
Kilbreda College
Mentone, VIC11.2021
Skills
- Verbal and written communication
- Team Building
- Problem-Solving
- Organisation
- Reliability
- Confidence
- Data entry proficiency
- Customer Service Management
- Time Management
- Tech-Savvy
Certification
- The Victorian Certificate of Applied Learning - Intermediate 2020
- The Victorian Certificate of Applied Learning - Senior 2021
- Responsible Service of Alcohol - September 2021
- Certificate III of Beauty Services – Completed 2021
- Cert II in Business – Completed 2020
- The Royal Lifesaving Society of Victoria: Bronze Medallion – Lorne LSC 2018
- The Royal Lifesaving Society of Victoria: Silver Medallion – Lorne LSC 2019
- Surf Rescue Certificate – Mentone LSC 2017
Timeline
Guest Experience Manager
Brighton Jeep
01.2024 - Current
Receptionist
Brighton Jeep
09.2023 - 01.2024
Service Advisor
Mentone Toyota
02.2023 - 06.2023
Customer Delivery Manager
Brighton Jeep
01.2023 - Current
Receptionist
Mentone Girls' Grammar School
01.2022 - 07.2022
Year 12 Victorian Certificate of Applied Learning -
Kilbreda College
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