Molly Laumeamata

Position Description

• Provide administrative support for the service department, including service technicians

• Answer incoming calls

• Creating service jobs

Preparing and raising of invoices - emailing to customers on a regular basis

• Raising service jobs

• Timecard data entry

• Reconciliation of BOC accounts and follow up on gas bottles

• Generate purchase orders for service technicians and engineers

• Back up service administrator when on leave

• Back up main reception

• Contribute to the continuous development of internal systems to streamline administration

functions

• Development of Pronto service 'Training Module' documents.

Maintaining license and training records, equipment maintenance records, and ARCTICK license.

documentation

• Collate all supporting documentation (service reports, maintenance sheets etc)

Filing and maintenance of records retained in the Melbourne office.

• Requesting purchase orders from customers before sending to customer accounts

• Advising customers of costs in order to gain a purchase order prior to invoicing

• Run vetting reports for jobs identified as 'okay to invoice' and assist in review

• Receipting of purchase orders

•

Processing 'goods return' in Pronto (supplier credits).

• Assist in managing the WIP (work in progress) report.

Raising of picking slips from GBI store in Pronto

Issue stock from Pronto inventory warehouses to jobs.

• Coordinated travel arrangements including flight reservations and hotel accommodations.
• Answered phone calls and emails to provide information, resulting in effective business correspondence.

• Always reaching up to KPIs
• Internal sales procedures
• Team leader
• Processing, picking, and packing of goods for their dispatch to customers
• Inwards and outwards goods receipting
• Internal sales procedures and counter service to our valued customers
• Assisting in the management of stock integrity
• Invoicing and dealing with settlements
• Settling quotations
• General warehousing duties as required
• Adhering to operational health and safety requirements

• Always reaching up to call time KPI’s
• Developed solutions in line with company policy
• Excellent Verbal and written communication skills
• Ability to be able to multi-task
• Exceptional time management skills
• Excellent communication, dispute resolution, and problem-solving skills
• Process inbound/outbound calls and requests
• Meet Customer Service Standards and Performance Objectives
• Do invoices and answer any customer questions and complaints

• Identify sales opportunities, up-selling and cross-selling of products to new and existing customers
• Learning how to meet customer expectations and give the customer the best experience
• Providing smart, effective, and efficient service to customers
• Act quickly and decisively in determining customer needs
• Offering accurate over-the-phone support within the scope of practice
• Promote the relevant client brand as the leading provider by delivering quality customer service to new and existing customers
• For inbound customers you must respond to inquiries about relevant client promotional offers
• Address complaints or fault inquiries and transfer calls as required to the appropriate
• For outbound dialing ensure a clear and concise message is delivered to the potential customer

• Managed escalated customer situations, including:
• Developing solutions in line with company policy
• Retaining relationships with customers to build a loyal customer base
• Met ambitious budgets and KPIs, despite the competitive retail environment
• Providing exceptional customer service experience, building rapport
• Dealing with and resolving customer complaints in a sensitive and polite matter
• Contributing to stock administrative procedures, including:
• Replenishing stock to head office standards
• Opening and closing the store ensuring that:
• Ensuring EFT and cash flow balance at the end of every day