- Spending time with my own fur babies, friends and family in my spare time
- Playing netball & basketball
- Reading
- Camping
Molly Lee-Hallo
Cranbourne East
Summary
With a proven track record at Mornington Veterinary Clinic, I excel in compassionate animal handling and proactive problem-solving. Demonstrated leadership in mentoring and a commitment to excellence in patient care highlight my career. My expertise in effective client communication drives positive outcomes, showcasing my ability to enhance both team and patient experiences.
Veterinary professional with significant experience in patient care, surgical assistance, and clinical support. Proven ability to enhance veterinary service quality through efficient teamwork.
Overview
10
10
years of professional experience
Work History
Senior Veterinary Nurse
Mornington Veterinary Clinic
12.2021 - Current
- Provided exceptional veterinary nursing care to all patients
- Monitoring anaesthetics and communicating accordingly with the veterinarian when adjustments are necessary.
- Utilized diagnostic equipment effectively for accurate test results that aided in prompt diagnosis and treatment planning processes.
- Successfully placing IV catheters and performing adequate venipuncture.
- Preparation of surgical kits and drapes for use in sterile environments.
- Mentored junior veterinary nurses, fostering professional growth through guidance and support.
- Demonstrated versatility in managing various species, including dogs, cats, birds, rabbits.
- Assisted in surgeries by preparing surgical suites, sterilizing equipment, and ensuring anaesthesia administration was safe and effective.
- Established strong relationships with clients through excellent communication skills, earning trust and loyalty over time.
- Reduced recovery time for surgical patients through diligent post-operative care and pain management techniques.
- Conducted thorough physical examinations on animals upon arrival at the clinic to identify any underlying health issues or concerns promptly.
- Managed appointment scheduling efficiently to minimize wait times while accommodating urgent cases when necessary.
- Educated clients on preventive healthcare measures, such as vaccinations, parasite control, nutrition, and dental care.
- Assisted veterinarians with radiographs and ultrasounds.
- Performed dental cleanings under veterinarian supervision using ultrasonic scaler.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Ensured effective recovery after surgical procedures through diligent post-operative monitoring and care of patients.
- Improved patient care by providing compassionate nursing support and assistance during examinations, surgeries, and treatments.
- Reduced stress levels of hospitalized animals through continuous monitoring.
- Safeguarded animal welfare by recognizing signs of pain or distress in patients undergoing treatments or observations on-site at the clinic.
Customer Service Representative
Big W
03.2019 - 11.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Improved resolution time with effective problem-solving for customer complaints.
Area Leader
McDonalds
01.2015 - 01.2019
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.
- Contributed to maintaining a positive work environment by fostering effective communication among team members.
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
- Ensured prompt delivery of takeout orders by efficiently packaging items and verifying accuracy before handing them off to customers or drivers.
- Upheld health and safety standards by regularly cleaning cooking equipment, utensils, and surfaces throughout the establishment.
- Trained newly hired employees on routine tasks and customer service.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
Education
Certificate IV - Veterinary Nursing
Tafe Gippsland
Gippsland VIC01-2023
Certificate III - Animal Studies
Boxhill Institute
Boxhill VIC01-2021
Frankston High School
Frankston, VIC01-2018
Skills
- Proactive problem-solving
- Strong team leadership
- Compassionate animal handling
- Confident decision making
- Effective client communication
- Venipuncture
- Compassionate care
- Patient monitoring
- Problem-solving
- Reliability
- Multitasking
Interests
Timeline
Senior Veterinary Nurse
Mornington Veterinary Clinic
12.2021 - Current
Customer Service Representative
Big W
03.2019 - 11.2020
Area Leader
McDonalds
01.2015 - 01.2019
Certificate IV - Veterinary Nursing
Tafe Gippsland
Certificate III - Animal Studies
Boxhill Institute
Frankston High School
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