Molly MacDonald
Macksville,NSW
Summary
By working in a range of different fields and working overseas it has helped with dealing with a broad range of different cultures and ethnicities and i have learnt many different skills which i think makes myself adaptable to any situation.
I am always willing to Learn new skills and always up for a challenge.
Overview
7
7
years of professional experience
Work History
Bar Attendant
Bowraville Ex-Services Club
Bowraville, NSW
11.2023 - Current
- Enhanced customer experience by providing exceptional service and attending to their needs promptly.
- Maximized sales by upselling premium drinks and promoting daily specials.
- Maintained a clean and organized bar area, ensuring a welcoming atmosphere for patrons.
- Successfully collaborated with other staff members to provide seamless service during high-volume periods.
- Demonstrated knowledge of cocktail recipes and drink preparation techniques, resulting in consistent quality beverages.
- Managed cash register transactions accurately, ensuring proper handling of payments and tips.
Administration Assistant
Bluescope Lysaght
Coffs Harbour, NSW
11.2022 - 04.2023
- Streamlined office processes by implementing efficient organizational strategies and time management techniques.
- Enhanced communication efficiency by creating comprehensive internal documentation and updating office policies for clarity.
- Reduced administrative workload for supervisors, managing calendar appointments and coordinating meeting logistics.
- Improved workplace productivity with the implementation of a centralized filing system, organizing both digital and physical documents.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Collaborated with cross-functional teams on various projects, ensuring smooth workflow and completion within deadlines.
- Contributed to achieving sales targets through proactive administrative assistance, allowing representatives to focus on closing deals.
- Served as a reliable point of contact for clients during the absence of their assigned sales representatives, ensuring continued support and nurturing ongoing business relationships.
Radiology Medical Receptionist
Active Medical Imaging
Toormina, NSW
04.2022 - 11.2022
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
Medical Receptionist
Macksville Medical Centre
Macksville, NSW
06.2021 - 03.2022
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Increased efficiency in prescription refill requests by coordinating with pharmacies and obtaining necessary provider approvals promptly.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
Cashier
Woolworths Supermarket
Macksville, NSW
04.2020 - 06.2021
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Bar Attendant
Seabreeze Hotel
South West Rocks, NSW
12.2019 - 03.2020
- Maintained a clean and organized bar area, ensuring a welcoming atmosphere for patrons.
- Efficiently managed inventory levels, placing orders as needed to ensure product availability.
- Successfully collaborated with other staff members to provide seamless service during high-volume periods.
- Demonstrated knowledge of cocktail recipes and drink preparation techniques, resulting in consistent quality beverages.
- Managed cash register transactions accurately, ensuring proper handling of payments and tips.
- Adhered to safety and sanitation regulations, maintaining a healthy environment for both staff and customers.
Bar Attendant
The Waggon & Horses
Hartley Wintney, Hampshire, United Kingdom
04.2017 - 04.2019
- Maintained a clean and organized bar area, ensuring a welcoming atmosphere for patrons.
- Efficiently managed inventory levels, placing orders as needed to ensure product availability.
- Successfully collaborated with other staff members to provide seamless service during high-volume periods.
- Demonstrated knowledge of cocktail recipes and drink preparation techniques, resulting in consistent quality beverages.
- Managed cash register transactions accurately, ensuring proper handling of payments and tips.
- Improved customer satisfaction by addressing any issues or concerns professionally and efficiently.
- Assisted with event planning and execution for special occasions held at the venue, creating memorable experiences for guests.
- Adhered to safety and sanitation regulations, maintaining a healthy environment for both staff and customers.
- Developed rapport with regular customers, fostering a sense of community within the establishment.
- Contributed to team success by cross-training in various roles such as server or host when needed, demonstrating adaptability and versatility.
Education
Current Certifications
Skills
- Records Management
- Medical Office Administration
- Payment Collection
- Medical Records Management
- Mail Handling
- Filing
- Spreadsheet Management
- Customer Service
- Payment Processing
- Administrative Support
- Data Inputting
- Telephone Skills
Timeline
Bar Attendant
Bowraville Ex-Services Club
11.2023 - Current
Administration Assistant
Bluescope Lysaght
11.2022 - 04.2023
Radiology Medical Receptionist
Active Medical Imaging
04.2022 - 11.2022
Medical Receptionist
Macksville Medical Centre
06.2021 - 03.2022
Cashier
Woolworths Supermarket
04.2020 - 06.2021
Bar Attendant
Seabreeze Hotel
12.2019 - 03.2020
Bar Attendant
The Waggon & Horses
04.2017 - 04.2019
Current Certifications