Summary
Overview
Work History
Education
Skills
Timeline
Generic

Molly MacDonald

Macksville,NSW

Summary

By working in a range of different fields and working overseas it has helped with dealing with a broad range of different cultures and ethnicities and i have learnt many different skills which i think makes myself adaptable to any situation.

I am always willing to Learn new skills and always up for a challenge.

Overview

7
7
years of professional experience

Work History

Bar Attendant

Bowraville Ex-Services Club
11.2023 - Current
  • Enhanced customer experience by providing exceptional service and attending to their needs promptly.
  • Maximized sales by upselling premium drinks and promoting daily specials.
  • Maintained a clean and organized bar area, ensuring a welcoming atmosphere for patrons.
  • Successfully collaborated with other staff members to provide seamless service during high-volume periods.
  • Demonstrated knowledge of cocktail recipes and drink preparation techniques, resulting in consistent quality beverages.
  • Managed cash register transactions accurately, ensuring proper handling of payments and tips.

Administration Assistant

Bluescope Lysaght
11.2022 - 04.2023
  • Streamlined office processes by implementing efficient organizational strategies and time management techniques.
  • Enhanced communication efficiency by creating comprehensive internal documentation and updating office policies for clarity.
  • Reduced administrative workload for supervisors, managing calendar appointments and coordinating meeting logistics.
  • Improved workplace productivity with the implementation of a centralized filing system, organizing both digital and physical documents.
  • Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
  • Collaborated with cross-functional teams on various projects, ensuring smooth workflow and completion within deadlines.
  • Contributed to achieving sales targets through proactive administrative assistance, allowing representatives to focus on closing deals.
  • Served as a reliable point of contact for clients during the absence of their assigned sales representatives, ensuring continued support and nurturing ongoing business relationships.

Radiology Medical Receptionist

Active Medical Imaging
04.2022 - 11.2022
  • Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
  • Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.

Medical Receptionist

Macksville Medical Centre
06.2021 - 03.2022
  • Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
  • Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
  • Increased efficiency in prescription refill requests by coordinating with pharmacies and obtaining necessary provider approvals promptly.
  • Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.

Cashier

Woolworths Supermarket
04.2020 - 06.2021
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Bar Attendant

Seabreeze Hotel
12.2019 - 03.2020
  • Maintained a clean and organized bar area, ensuring a welcoming atmosphere for patrons.
  • Efficiently managed inventory levels, placing orders as needed to ensure product availability.
  • Successfully collaborated with other staff members to provide seamless service during high-volume periods.
  • Demonstrated knowledge of cocktail recipes and drink preparation techniques, resulting in consistent quality beverages.
  • Managed cash register transactions accurately, ensuring proper handling of payments and tips.
  • Adhered to safety and sanitation regulations, maintaining a healthy environment for both staff and customers.

Bar Attendant

The Waggon & Horses
04.2017 - 04.2019
  • Maintained a clean and organized bar area, ensuring a welcoming atmosphere for patrons.
  • Efficiently managed inventory levels, placing orders as needed to ensure product availability.
  • Successfully collaborated with other staff members to provide seamless service during high-volume periods.
  • Demonstrated knowledge of cocktail recipes and drink preparation techniques, resulting in consistent quality beverages.
  • Managed cash register transactions accurately, ensuring proper handling of payments and tips.
  • Improved customer satisfaction by addressing any issues or concerns professionally and efficiently.
  • Assisted with event planning and execution for special occasions held at the venue, creating memorable experiences for guests.
  • Adhered to safety and sanitation regulations, maintaining a healthy environment for both staff and customers.
  • Developed rapport with regular customers, fostering a sense of community within the establishment.
  • Contributed to team success by cross-training in various roles such as server or host when needed, demonstrating adaptability and versatility.

Education

Current Certifications

Skills

  • Records Management
  • Medical Office Administration
  • Payment Collection
  • Medical Records Management
  • Mail Handling
  • Filing
  • Spreadsheet Management
  • Customer Service
  • Payment Processing
  • Administrative Support
  • Data Inputting
  • Telephone Skills

Timeline

Bar Attendant

Bowraville Ex-Services Club
11.2023 - Current

Administration Assistant

Bluescope Lysaght
11.2022 - 04.2023

Radiology Medical Receptionist

Active Medical Imaging
04.2022 - 11.2022

Medical Receptionist

Macksville Medical Centre
06.2021 - 03.2022

Cashier

Woolworths Supermarket
04.2020 - 06.2021

Bar Attendant

Seabreeze Hotel
12.2019 - 03.2020

Bar Attendant

The Waggon & Horses
04.2017 - 04.2019

Current Certifications

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Molly MacDonald