Molly MacDonald
Macksville,NSW
Summary
By working in a range of different fields and working overseas it has helped with dealing with a broad range of different cultures and ethnicities and i have learnt many different skills which i think makes myself adaptable to any situation.
I am always willing to Learn new skills and always up for a challenge.
Overview
7
7
years of professional experience
Work History
Bar Attendant
Bowraville Ex-Services Club
11.2023 - Current
- Enhanced customer experience by providing exceptional service and attending to their needs promptly.
- Maximized sales by upselling premium drinks and promoting daily specials.
- Maintained a clean and organized bar area, ensuring a welcoming atmosphere for patrons.
- Successfully collaborated with other staff members to provide seamless service during high-volume periods.
- Demonstrated knowledge of cocktail recipes and drink preparation techniques, resulting in consistent quality beverages.
- Managed cash register transactions accurately, ensuring proper handling of payments and tips.
Administration Assistant
Bluescope Lysaght
11.2022 - 04.2023
- Streamlined office processes by implementing efficient organizational strategies and time management techniques.
- Enhanced communication efficiency by creating comprehensive internal documentation and updating office policies for clarity.
- Reduced administrative workload for supervisors, managing calendar appointments and coordinating meeting logistics.
- Improved workplace productivity with the implementation of a centralized filing system, organizing both digital and physical documents.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Collaborated with cross-functional teams on various projects, ensuring smooth workflow and completion within deadlines.
- Contributed to achieving sales targets through proactive administrative assistance, allowing representatives to focus on closing deals.
- Served as a reliable point of contact for clients during the absence of their assigned sales representatives, ensuring continued support and nurturing ongoing business relationships.
Radiology Medical Receptionist
Active Medical Imaging
04.2022 - 11.2022
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
Medical Receptionist
Macksville Medical Centre
06.2021 - 03.2022
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Increased efficiency in prescription refill requests by coordinating with pharmacies and obtaining necessary provider approvals promptly.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
Cashier
Woolworths Supermarket
04.2020 - 06.2021
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Bar Attendant
Seabreeze Hotel
12.2019 - 03.2020
- Maintained a clean and organized bar area, ensuring a welcoming atmosphere for patrons.
- Efficiently managed inventory levels, placing orders as needed to ensure product availability.
- Successfully collaborated with other staff members to provide seamless service during high-volume periods.
- Demonstrated knowledge of cocktail recipes and drink preparation techniques, resulting in consistent quality beverages.
- Managed cash register transactions accurately, ensuring proper handling of payments and tips.
- Adhered to safety and sanitation regulations, maintaining a healthy environment for both staff and customers.
Bar Attendant
The Waggon & Horses
04.2017 - 04.2019
- Maintained a clean and organized bar area, ensuring a welcoming atmosphere for patrons.
- Efficiently managed inventory levels, placing orders as needed to ensure product availability.
- Successfully collaborated with other staff members to provide seamless service during high-volume periods.
- Demonstrated knowledge of cocktail recipes and drink preparation techniques, resulting in consistent quality beverages.
- Managed cash register transactions accurately, ensuring proper handling of payments and tips.
- Improved customer satisfaction by addressing any issues or concerns professionally and efficiently.
- Assisted with event planning and execution for special occasions held at the venue, creating memorable experiences for guests.
- Adhered to safety and sanitation regulations, maintaining a healthy environment for both staff and customers.
- Developed rapport with regular customers, fostering a sense of community within the establishment.
- Contributed to team success by cross-training in various roles such as server or host when needed, demonstrating adaptability and versatility.
Education
Current Certifications
Skills
- Records Management
- Medical Office Administration
- Payment Collection
- Medical Records Management
- Mail Handling
- Filing
- Spreadsheet Management
- Customer Service
- Payment Processing
- Administrative Support
- Data Inputting
- Telephone Skills
Timeline
Bar Attendant
Bowraville Ex-Services Club
11.2023 - Current
Administration Assistant
Bluescope Lysaght
11.2022 - 04.2023
Radiology Medical Receptionist
Active Medical Imaging
04.2022 - 11.2022
Medical Receptionist
Macksville Medical Centre
06.2021 - 03.2022
Cashier
Woolworths Supermarket
04.2020 - 06.2021
Bar Attendant
Seabreeze Hotel
12.2019 - 03.2020
Bar Attendant
The Waggon & Horses
04.2017 - 04.2019
Current Certifications