- Animal Care
- I enjoy helping others and giving back to the community
- Animal Welfare Advocacy
Molly McGaughey
Quakers Hill,NSW
Summary
Dynamic leader with a proven track record at Woolworths Group, enhancing customer satisfaction and team performance through effective problem-solving and exceptional communication skills. Skilled in employee supervision and fostering a collaborative environment, I excel in adapting to new challenges and building strong relationships, driving positive outcomes and service excellence.
Overview
5
5
years of professional experience
Work History
Customer Service Supervisor
Woolworths Group
03.2020 - Current
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Education
Bachelor of Science - Biology And Biodiversity
University of New South Wales
Sydney, NSW04-2027
High School Diploma -
St John Paul Ii Catholic College
85 Hambledon Rd, Schofields NSW 276209-2023
Skills
- Problem-solving
- Time management
- Customer service
- Multitasking and organization
- Positive and constructive feedback
- Relationship building
- Active listening
- Adaptability and flexibility
- Employee supervision
- Compassionate and understanding to the community
- Always willing to try new tasks in order to become a better worker
Interests
Timeline
Customer Service Supervisor
Woolworths Group
03.2020 - Current
Bachelor of Science - Biology And Biodiversity
University of New South Wales
High School Diploma -
St John Paul Ii Catholic College
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