Molly McGlasson
Miami
Summary
Proven Swim Instructor with a track record of enhancing swimmer safety and customer satisfaction at various companies. Leveraged expertise in CPR and first aid alongside exceptional customer service skills to improve response times and foster positive learning environments. Achieved notable increases in swim lesson attendance through creative teaching methods and empathetic engagement.
Overview
4
4
years of professional experience
Work History
Swim Instructor
Jump Into Swimming
09.2022 - 12.2024
- Taught daily swim instruction to students varying in ages and skill levels.
- Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
- Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
- Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
- Took notes strengths and weaknesses of each child in class to track progress.
- Increased swimmer safety by enforcing pool rules and maintaining vigilant supervision during lessons.
- Provided positive reinforcement and motivation to increase student confidence and performance.
Restaurant Server
The Ward Arms
09.2020 - 12.2024
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Swim Instructor
Trilogy
02.2021 - 10.2023
- Lifeguard position
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Upheld hygiene standards in pool and surrounding area.
- Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
- Improved response times by conducting thorough lifeguard drills and training sessions.
- Swim Instructor position
- Increased swim lesson attendance by creating positive and encouraging learning environment.
- Maintained clean and safe pool environment, adhering to health and safety guidelines.
- Collaborated with parents to discuss progress and set goals for young swimmers.
- Demonstrated proper form and technique to prevent injury.
- Set up and broke down equipment before and after classes.
- Provided emergency first aid and CPR as needed.
- Receptionist position
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained confidentiality of information regarding clients and company.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Education
C - English Literature
Northampton School
Northamptonshire07-2022
B - Art
Northampton School
Northamptonshire07-2022
B - Drama
Northampton School
Northamptonshire07-2022
Skills
- Customer service
- Patience and empathy
- Child supervision
- Creative thinking
- Swimming and water safety
- Rule enforcement
- Safety training
- Certification in CPR
- First aid proficiency
Timeline
Swim Instructor
Jump Into Swimming
09.2022 - 12.2024
Swim Instructor
Trilogy
02.2021 - 10.2023
Restaurant Server
The Ward Arms
09.2020 - 12.2024
C - English Literature
Northampton School
B - Art
Northampton School
B - Drama
Northampton School
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