Molly Mcglasson
Pimpama
Summary
I bring several years of customer service experience across fast-paced, customer-focused environments, where I have consistently delivered high-quality service and built strong rapport with customers. I am confident communicating with a wide range of people, resolving issues efficiently, and maintaining a calm, professional approach under pressure. My background has strengthened my ability to work both independently and as part of a team, adapt quickly to new systems and procedures, and contribute positively to workplace culture. I am reliable, motivated, and take pride in representing a business with professionalism, making me a strong fit for a wide variety of roles.
Overview
6
6
years of professional experience
2022
2022
years of post-secondary education
1
1
Certification
Work History
Server
One little tree cafe
Pimpama
10.2025 - Current
- Provided exceptional customer service in a fast-paced cafe environment.
- Took customer orders and ensured accurate food and drink delivery.
- Maintained cleanliness and organization of dining area and service stations.
Swim Instructor
Rackleys
Miami
02.2025 - 08.2025
- Instructed swim lessons for various skill levels and age groups.
- Developed engaging lesson plans to promote water safety and swimming techniques.
- Monitored students' progress and provided constructive feedback during sessions.
Bartender
The witch and sow
England
01.2020 - 12.2024
- Mixed and served a variety of cocktails and beverages for customers.
- Maintained cleanliness and organization of the bar area throughout shifts.
- Assisted in managing inventory and ordering supplies as needed.
- Handled cash transactions and processed payments efficiently at the bar.
Receptionist
Trilogy
Northamptonshire
01.2022 - 01.2024
- Greeted incoming visitors and customers professionally and provided friendly,knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained confidentiality of information regarding clients and company
Education
Northampton School For Boys
England , Northamptonshire Skills
- Customer service
- Food safety
- Cash handling
- Complaint resolution
- Team collaboration
- Effective communication
- Time management
Certification
- CPR
- First Aid
- Swim instructor
- Lifeguard
Timeline
Server
One little tree cafe
10.2025 - Current
Swim Instructor
Rackleys
02.2025 - 08.2025
Receptionist
Trilogy
01.2022 - 01.2024
Bartender
The witch and sow
01.2020 - 12.2024
Northampton School For Boys