Molly Paton
Burwood East
Summary
I graduated high school in 2020, and while completing a course in educational support I supported myself being a bar manager. From Feb to Aug of 2023, I took a self-funded trip across Europe to experience diverse ways of life. In 2024 I travelled to the USA to work on a summer camp in North Carolina to further my experience in the world, I have loved traveling, but I think its tome for me to work towards buying a house with my partner. I enjoy painting and art, walking my dog, and spending time with my nana.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer support / Administration officer
Red Energy
10.2024 - Current
- Handle inbound and outbound customer calls, providing clear and professional communication while following compliance scripting.
- Process online applications, confirm move-in dates, and ensure accuracy of customer details.
- Produce reports and presentations using Microsoft Office Suite to support team performance tracking.
- Provide administration support to other customer service staff
- Develop knowledge of energy retail legislation, customer rights, and network operations.
Duty store manager
Aldi
08.2023 - 10.2024
- Delivered excellent customer service, resolving issues in line with company policies.
- Managed store operations including rostering, payroll, and compliance tasks.
- Led and motivated team members to achieve sales and service targets.
- Oversaw stock management, including heavy lifting and time-sensitive replenishment.
- Ensured a safe, efficient, and customer-focused store environment.
Activity specialist
Blue star camps North Carolina USA
05.2024 - 08.2024
- Delivered safe, structured outdoor activities for up to eight groups per day.
- Supervised and guided children through high ropes courses and excursions.
- Maintained safety procedures and ensured proper use of equipment.
- Completed USA-approved First Aid and Wilderness First Responder certification.
Senior Instructor
Treetops adventure - Belgrave
02.2022 - 12.2024
- Coordinated training, demonstrations, and rescues for large school groups of up to 90 children.
- Ensured safety through clear instruction and supervision of equipment use.
- Organised team-building activities to enhance group learning and participation
Bartender
The white heart Fyfield
02.2023 - 08.2023
- Delivered high-quality service in a silver-service dining environment.
- Provided exceptional service during weddings and private functions.
- Maintained professional standards in a Michelin-recommended restaurant.
- Resolved customer concerns with tact and professionalism.
Mc café & crew trainer
McDonalds
11.2018 - 01.2022
- Provided fast, friendly service in a high-volume environment.
- Gained expertise in food safety, cash handling, and customer service.
- Trained and mentored new employees across multiple departments.
- Maintained professionalism under pressure during peak trading times.
Education
Certificate III - educational support
Box hill institute
03.2022
VCE graduate - undefined
Mater Christi Collage
10.2020
Skills
- Documentation and control
- Policy and procedure modification
- Relationship building
- Scheduling expertise
- Calendar management
- Customer relations
- Office management
- Workflow planning
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Streamlined workflow by consolidating lengthy processes and redundant documentation that resulted in more effective and timely completion of online customer signups
- Supervised team of 15 staff members, rotating through AM and PM shifts
Certification
- Level ||| first aid qualifications Completed 2021
- Barista training Completed in 2019
- RSA Completed 2021 and refreshed in 2024
- Certificate III Educational support (Box hill Institute)
Timeline
Customer support / Administration officer
Red Energy
10.2024 - Current
Activity specialist
Blue star camps North Carolina USA
05.2024 - 08.2024
Duty store manager
Aldi
08.2023 - 10.2024
Bartender
The white heart Fyfield
02.2023 - 08.2023
Senior Instructor
Treetops adventure - Belgrave
02.2022 - 12.2024
Mc café & crew trainer
McDonalds
11.2018 - 01.2022
VCE graduate - undefined
Mater Christi Collage
Certificate III - educational support
Box hill institute