Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Molly Paton

Burwood East

Summary

I graduated high school in 2020, and while completing a course in educational support I supported myself being a bar manager. From Feb to Aug of 2023, I took a self-funded trip across Europe to experience diverse ways of life. In 2024 I travelled to the USA to work on a summer camp in North Carolina to further my experience in the world, I have loved traveling, but I think its tome for me to work towards buying a house with my partner. I enjoy painting and art, walking my dog, and spending time with my nana.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer support / Administration officer

Red Energy
10.2024 - Current
  • Handle inbound and outbound customer calls, providing clear and professional communication while following compliance scripting.
  • Process online applications, confirm move-in dates, and ensure accuracy of customer details.
  • Produce reports and presentations using Microsoft Office Suite to support team performance tracking.
  • Provide administration support to other customer service staff
  • Develop knowledge of energy retail legislation, customer rights, and network operations.

Duty store manager

Aldi
08.2023 - 10.2024
  • Delivered excellent customer service, resolving issues in line with company policies.
  • Managed store operations including rostering, payroll, and compliance tasks.
  • Led and motivated team members to achieve sales and service targets.
  • Oversaw stock management, including heavy lifting and time-sensitive replenishment.
  • Ensured a safe, efficient, and customer-focused store environment.

Activity specialist

Blue star camps North Carolina USA
05.2024 - 08.2024
  • Delivered safe, structured outdoor activities for up to eight groups per day.
  • Supervised and guided children through high ropes courses and excursions.
  • Maintained safety procedures and ensured proper use of equipment.
  • Completed USA-approved First Aid and Wilderness First Responder certification.

Senior Instructor

Treetops adventure - Belgrave
02.2022 - 12.2024
  • Coordinated training, demonstrations, and rescues for large school groups of up to 90 children.
  • Ensured safety through clear instruction and supervision of equipment use.
  • Organised team-building activities to enhance group learning and participation

Bartender

The white heart Fyfield
02.2023 - 08.2023
  • Delivered high-quality service in a silver-service dining environment.
  • Provided exceptional service during weddings and private functions.
  • Maintained professional standards in a Michelin-recommended restaurant.
  • Resolved customer concerns with tact and professionalism.

Mc café & crew trainer

McDonalds
11.2018 - 01.2022
  • Provided fast, friendly service in a high-volume environment.
  • Gained expertise in food safety, cash handling, and customer service.
  • Trained and mentored new employees across multiple departments.
  • Maintained professionalism under pressure during peak trading times.

Education

Certificate III - educational support

Box hill institute
03.2022

VCE graduate - undefined

Mater Christi Collage
10.2020

Skills

  • Documentation and control
  • Policy and procedure modification
  • Relationship building
  • Scheduling expertise
  • Calendar management
  • Customer relations
  • Office management
  • Workflow planning

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Streamlined workflow by consolidating lengthy processes and redundant documentation that resulted in more effective and timely completion of online customer signups
  • Supervised team of 15 staff members, rotating through AM and PM shifts

Certification

  • Level ||| first aid qualifications Completed 2021
  • Barista training Completed in 2019
  • RSA Completed 2021 and refreshed in 2024
  • Certificate III Educational support (Box hill Institute)

Timeline

Customer support / Administration officer

Red Energy
10.2024 - Current

Activity specialist

Blue star camps North Carolina USA
05.2024 - 08.2024

Duty store manager

Aldi
08.2023 - 10.2024

Bartender

The white heart Fyfield
02.2023 - 08.2023

Senior Instructor

Treetops adventure - Belgrave
02.2022 - 12.2024

Mc café & crew trainer

McDonalds
11.2018 - 01.2022

VCE graduate - undefined

Mater Christi Collage

Certificate III - educational support

Box hill institute

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