MOLLY RODERICK
South Morang,VIC
Summary
Customer service and administration professional with a strong background in client relations, problem-solving and multitasking. Recently completed a certificate IV in Real Estate Practice and eager to apply my skills in an entry-level real estate or property management role. Highly organised with excellent communication abilities and a strong commitment to providing exceptional client service. Quick learner with a keen interest in the real estate industry, ready to develop expertise through hands-on experience.
Overview
8
8
years of professional experience
Work History
Assistant Store Manager
RSEA Safety
11.2022 - Current
- Delivered exceptional customer service by addressing inquiries, resolving complaints, and ensuring a seamless client experience.
- Trained and mentored new team members, improving overall team performance and fostering a customer-focused work environment.
- Coordinated with suppliers, staff, and customers to coordinate orders and resolve inquiries
- Organised staff rosters and managed daily operations, ensuring efficiency and adherence to company policies.
- Developed strong problem-solving skills by handling escalated customer issues and implementing effective solutions.
- Processed and maintained accurate records of sales transactions and customer accounts while ensuring compliance with company policies.
Junior Administrator
South Morang Bathroom And Kitchen Supplies
02.2022 - 10.2022
- Assisted customers with product inquiries, providing excellent service and solutions.
- Processed and maintained invoices and orders, demonstrating accuracy and attention to detail.
- Managed incoming calls and emails, responding promptly to customer inquiries and coordinating with suppliers.
- Maintained and updated product listings, on various platforms.
- Performed administrative tasks such as filing, data entry and stock management to support business efficiency.
Team Coach Crew Member
KFC Doreen
06.2019 - 03.2022
- Provided excellent customer service in a fast-paced environment, developing strong communication and problem-solving skills.
- Managed cash transactions with accuracy, ensuring efficient payment processing.
- Collaborated with team members to meet peak service demands, improving teamwork and adaptability.
- Maintained cleanliness and compliance with food safety regulations, ensuring a professional and organised work environment.
Front Counter Host
Red Rooster Geelong
03.2017 - 01.2018
- Assisted customers with orders and inquiries, ensuring a positive service experience.
- Managed point-of-sale transactions and balanced cash registers, showcasing reliability and accuracy.
- Developed time management skills by handling multiple tasks efficiently in a busy setting.
- Followed company policies and safety procedures, reinforcing attention to compliance and workplace standards.
Education
Certificate IV in Real Estate Practice
Entry Education
03-2025
Victorian Certificate of Education (VCE)
Mill Park Secondary College
11-2020
Skills
- Customer Service and Client Relationships
- Communication
- Problem Solving
- Time Management and Multitasking
- Maintaining Client Satisfaction
- Attention to Detail and Accuracy
- Adaptability and Quick Learning
Reference
Jane Vega
Store Manager | RSEA Safety
0466 719 023
Timeline
Assistant Store Manager
RSEA Safety
11.2022 - Current
Junior Administrator
South Morang Bathroom And Kitchen Supplies
02.2022 - 10.2022
Team Coach Crew Member
KFC Doreen
06.2019 - 03.2022
Front Counter Host
Red Rooster Geelong
03.2017 - 01.2018
Certificate IV in Real Estate Practice
Entry Education
Victorian Certificate of Education (VCE)
Mill Park Secondary College
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