Molly Rose Mckinnon
Bonville
Summary
I am looking to further my career within the Hospitality and Tourism Industry. I have developed quite the passion for working in a field where I get to help people have an exceptional customer experience and I am excited to expand my knowledge and experiences in luxury locations. I enjoy interacting with people and pride myself on being able to relate to a diverse range of clientele.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Eco Tour Guide and Water Sports Intructor
Tanga Tours
09.2023 - Current
- Achieved rescue diver certification.
- Currently completing my dive masters
- Oversaw up to 60 passengers while conducting various boat tours.
- Conducted informative presentations on history of Tangalooma wrecks.
- Guided snorkel tours for experienced and non-swimmers.
- Executed water rescues for individuals in need.
- Overseeing various activities for school groups.
- Led engaging Segway tours along the beachfront.
- Monitoring kayakers for safety.
- Supervision of new staff and training new staff on the job
Front Office Assistant
Tangalooma Island Resort
05.2023 - 08.2023
- In this role I have been responsible for the checking in and out of Resort Guests, organizing the movement of guests on the various transfers to and from the Island and assistance in the general running of the front office
- I have really enjoyed the interaction with Guests and pride myself on being able to provide a very positive experience for them
Bar Attendant, Floor Staff, Waitress
Intercontinental Hayman Island
05.2022 - 01.2023
- I had the privilege to live and work on Hayman Island
- Whilst on the Island I got to experience various roles over multiple venues, covering the service of breakfast, lunch and dinner
- I have worked as a Bar attendant, floor staff and waitress
- I get to experience busy breakfast shifts, lunch and dinners and also high end corporate event functions
- In this role I was able to develop and refine my customer service skills, dealing with an exclusive clientele on a regular basis
- Whilst on the Island I also had the opportunity to gain experience in multi hire
- Working with the activities team I was responsible for helping guests with beach activities equipment such as stand up paddleboards and kayaks
Bar Attendant, Waitress
SAWTELL HOTEL
05.2021 - 05.2022
- I worked at the beachside Hotel – Sawtell Hotel in Sawtell NSW
- Here I worked as a bar attendant and also as a waitress in the restaurant
- In this role I was responsible for the preparation of a wide range of beverages including the making of cocktails
- My other responsibilities included making accommodation bookings and assisting with guest check ins
- I love the interaction with the staff and the clientele and always strive to deliver the best customer service
Senior Barista
GLORIA JEANS
11.2021 - 02.2022
- I worked as a senior barista with Gloria jeans, Coffs Harbour
- In this role I was responsible for the making of coffees, various shakes and the preparation of takeaway foods
- I was also responsible for cleaning and making sure the store looked presentable at all times
- I enjoyed working in this fast paced environment where I was able to develop and refine my Barista skills
Food and Beverage Team Member
AANUKA BREAKFREE RESORT
06.2021 - 02.2022
- This role was my first introduction to working in a resort environment
- At Aanuka I was a member of the food and beverage team
- I worked in the restaurant during the morning, lunch and evening service
- I also had the opportunity to assist during special events such as weddings and conferences
- I love working in the environment of a prestige resort and enjoy striving to exceed the expectation of my customers
Boostie
BOOST JUICE
07.2017 - 05.2021
- I worked as a Boostie at the Park Beach Plaza, Boost Juice Store
- My duties included preparation of the boost juices, providing exceptional customer service, money handling, cleaning and food preparation
- Boost Juice is very focused on sales and customer service
- In this role I was been given the opportunity to develop exceptional customer service techniques and I was exposed to working with sales targets and meeting specific service standards
- The position gave me valuable experience in providing the best customer service with the aim of giving each customer an exceptional experience every time
Education
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Coffs Harbour Senior College
St John Paul College
Skills
- My biggest asset is definitely my personality, I am a friendly, confident person who loves interacting with people of all ages
- I also enjoy working on my fitness and health and love spending time at our beautiful beaches always pushing myself to become fitter and stronger
Certification
Open water diver
Advanced open water diver
Rescue diver
Cpr first aid
Timeline
Eco Tour Guide and Water Sports Intructor
Tanga Tours
09.2023 - Current
Front Office Assistant
Tangalooma Island Resort
05.2023 - 08.2023
Bar Attendant, Floor Staff, Waitress
Intercontinental Hayman Island
05.2022 - 01.2023
Senior Barista
GLORIA JEANS
11.2021 - 02.2022
Food and Beverage Team Member
AANUKA BREAKFREE RESORT
06.2021 - 02.2022
Bar Attendant, Waitress
SAWTELL HOTEL
05.2021 - 05.2022
Boostie
BOOST JUICE
07.2017 - 05.2021
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Coffs Harbour Senior College
St John Paul College
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