Summary
Overview
Work History
Education
Skills
Timeline
Generic

Molly Ryan

Bowral,NSW

Summary

Customer service driven recruitment/HR and hospitality management professional. With a deep passion for people, process & business, I lead by example and pride myself on cultivating strong relationships with internal and external stakeholders. I have demonstrated leadership and operations management experience and thrive working in fast-paced dynamic business environments with competing priorities and deadlines.

Overview

10
10
years of professional experience

Work History

Assistant Restaurant Manager

Bistro Sociale
11.2021 - Current
  • Monitoring of cash transactions, ensuring accuracy in all financial reporting processes. EOW and EOM reporting to the General Manager and Proprietor
  • Leading and coordinating the restaurant and two bars during all services; breakfast, lunch and dinner
  • Managing a team of up to 20 restaurant staff, maintaining exceptional customer service and quality standards
  • Enhancing customer satisfaction by addressing and resolving complaints promptly and professionally both in person and via phone and email. Responding to reviews through our booking system (sevenrooms) and online platforms
  • Conducting regular meetings with staff to discuss performance and address any issues. Dealing with and issuing verbal and written warnings and termination of employment for permanent and casual staff
  • Event planning and coordination; responsible for group bookings, conferences, functions and weddings. Liaising with customers and executive chefs to develop tailored plans and proposals, coordination on the day and invoicing at conclusion.
  • Responsible for recruitment, onboarding and training of new hires
  • Designated work health and safety officer; ensuring the restaurant is adhering to work health and safety laws
  • Managing staff rosters, leave and payroll through deputy rostering system. Ensuring adequate coverage during peak periods and reduced labor costs when applicable
  • Liaising with suppliers and vendors, ensuring we are optimizing our buying and selling potential.
  • Collaborating with the executive team on menu design and trends
  • Working with our external marketing team (Banter) on advertising material, marketing strategies and website design


Recruitment Consultant

Chandler Macleod
02.2019 - 09.2021
  • Sourcing and interviewing qualified candidates and managing them through the recruitment process
  • Writing and posting targeted job advertisements
  • Searching for and contacting passive candidates through tools such as; Seek talent search, Linkedin recruiter and client/candidate networks
  • Design and execution of full recruitment marketing strategies and campaigns
  • Business development; working closely with existing and potential client contacts to intimately understand their respective business and to be ahead of the curve with their recruitment needs
  • Networking; attending networking events and performing regular site visits to stay abreast of client needs
  • Database management and candidate pooling; maintaining a pipeline of ‘available’ candidates who are ready to be marketed or floated to clients.
  • Client and candidate care; maintaining regular contact with both client and candidate to ensure both parties are happy with the assignment and providing guidance and performance reviews when required.
  • Delivery and interpretation of pre-employment testing including psychometric testing
  • Performing reference, background and police checks on candidates
  • Preparing candidates for interviews and delivering feedback to candidates on interview performance
  • Work health and safety; working closely with our WH&S officer to ensure we are compliant, completing incident report forms when candidates are inured and providing performing client risk assessments when onboarding new clients

General Manager & Licensee

D Ryan Hospitality
08.2014 - 11.2018
  • Protection and adherence of Liquor license according to the liquor act, and relevant governing bodies, and interpretation & application of policy, procedure & legislation to achieve positive workflow outcome
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction
  • Developed and implemented strategies to increase sales and profitability
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty
  • Management of all areas of accounting through XERO such as; payroll, daily cash reconciliation, invoicing & payment of suppliers

Education

Responsible Service of Alcohol -

Tafe NSW
Sydney
01.2023

Diploma - Human Resource Management

Tafe
Sydney
02.2019

Cert IV Hospitality - Hospitality

Tafe
Sydney
01.2014

Skills

  • Leadership
  • Staff training and development
  • Customer satisfaction
  • Conflict resolution

Timeline

Assistant Restaurant Manager

Bistro Sociale
11.2021 - Current

Recruitment Consultant

Chandler Macleod
02.2019 - 09.2021

General Manager & Licensee

D Ryan Hospitality
08.2014 - 11.2018

Responsible Service of Alcohol -

Tafe NSW

Diploma - Human Resource Management

Tafe

Cert IV Hospitality - Hospitality

Tafe

Similar Profiles

CREATE PROFILE
Molly Ryan