Molly Sparkman
Melbourne,VIC
Summary
I'm a hardworking and friendly team player with great customer service skills. I’m used to handling fast-paced environments while making sure everything stays top-notch. I’ve learned how to safely handle food and always aim to make customers happy with great service and attention to detail. As a waitress, I focus on giving customers the best dining experience possible. I know how to use POS systems and take orders at the table, and I understand food and drink pairings too. I’m known for keeping things running smoothly, even when it’s high traffic times.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Waitress
Sofias
Frankston, Vic
09.2023 - 02.2025
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Assisted in training new waitstaff, ensuring excellent service levels were maintained at all times.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Processed payments accurately using cash registers or POS systems.
- Served alcoholic beverages responsibly in accordance with state laws.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Factory Hand
Agile Finishing Services
11.2022 - 09.2023
- Carefully packaged finished products and prepared for shipment.
- Completed daily orders of shipments
- Inspected final products to assess compliance with quality standards and established tolerances.
- Trained new employees on proper packing and labelling techniques and how to apply best practices.
- Proved successful working within tight deadlines and fast paced environment.
- Complied with safety, health and environmental regulations.
- Assembled components with minimal supervision, exceeding expectations.
- Collected material and equipment required for assembling the process.
Education
High School Diploma -
David Scott School
Melbourne 12-2024
Cert II in Hospitality
IVET
Skills
- Customer Service
- Strong multitasking
- Bar terminology
- Safe Food Handling
- Order delivery practices
- Hospitality service expertise
- Accurate money handling
- Attention to detail
- Problem solving
- Team work and collaboration
- Stress management
- Team collaboration
- Point of sale (POS) system operations
Certification
- RSA
- Barista
- Safe food handling
- First Aid
References
Available upon request.
Timeline
Waitress
Sofias
09.2023 - 02.2025
Factory Hand
Agile Finishing Services
11.2022 - 09.2023
High School Diploma -
David Scott School
Cert II in Hospitality
IVET