Molly Stone
STRATHPINE
Summary
Dynamic and reliable professional with experience at McDonald's, excelling in customer service and food preparation. Proven ability to enhance patient care through effective communication and empathy in healthcare settings. Skilled in cash register operation and maintaining cleanliness, consistently achieving high customer satisfaction and supporting team efficiency during peak hours.
Energetic and reliable with knack for providing excellent customer service and maintaining positive attitude. Understands importance of food safety standards and demonstrates strong multitasking abilities. Committed to creating welcoming environment and ensuring customer satisfaction.
Developed strong customer service and multitasking skills in fast-paced environment. Demonstrates effective communication and problem-solving abilities, ready to transition into new field. Aims to leverage these transferable skills to contribute effectively in new role.
Overview
1
1
year of professional experience
Work History
Fast Food Crew Member
McDonalds, Sandgate
08.2025 - Current
- Assisted customers with menu selections and answered inquiries to enhance dining experience.
- Supported food preparation by ensuring ingredients were fresh and properly stored.
- Maintained cleanliness of workstations and dining areas to meet health and safety standards.
- Operated cash register efficiently, processing transactions with accuracy and speed.
- Adapted to varying shifts and roles during peak hours to support team efficiency.
- Resolved customer complaints promptly to maintain high satisfaction levels.
- Trained new crew members on operational procedures and customer service protocols.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing efficient and friendly service during peak hours.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Handled customer complaints professionally, resolving issues promptly to ensure customer satisfaction.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Performed shift change tasks each day to keep store neat and running smoothly.
Healthcare-support
School Baes Traineeship Metro North - Residential Transition Care Program Zillmere
02.2025 - 04.2026
- Assisted patients with daily living activities to enhance quality of life and promote independence.
- Coordinated with healthcare professionals to ensure seamless patient care and support.
- Maintained accurate medical records and documentation to support effective patient care.
- Implemented patient education programs to improve understanding of treatment plans and health management.
- Monitored patient progress and provided feedback to healthcare teams for continuous improvement.
- Conducted quality assurance monitoring to uphold standards in patient care and service delivery.
- Responded promptly to patient inquiries, providing information and assistance as needed.
- Participated in ongoing professional development opportunities to stay current on best practices within the field of healthcare support.
- Provided compassionate support to patients during difficult health situations, promoting trust and rapport building with the healthcare team.
- Collaborated effectively with interdisciplinary teams, including healthcare professionals and social workers, to provide comprehensive support to residents based on their unique needs.
- Streamlined patient flow with effective communication between healthcare providers and support staff.
- Supported successful transitions between healthcare settings by coordinating the transfer of patients to appropriate levels of care.
- Exceeded patient satisfaction targets by consistently providing empathetic support and addressing their individual needs throughout the healthcare process.
- Provided emotional support to patients and their families during difficult health-related situations, fostering trusting relationships between healthcare providers and clients.
Education
High School Diploma -
St John Fisher Collage
Brisbane, QLD11-2026
Skills
- Reliability and punctuality
- Strong communication skills
- Cash register operation
- Food preparation
- Cleaning and sanitation
- Efficient multitasking
- Workplace safety
- Cleanliness and sanitation
- Time management
- Patient care
- Patient-focused care
- Supporting personal needs
- Feeding assistance
- Attention to detail
- Empathy and compassionate care
- Observing responses
- Patient positioning
- Calm under stress
- Mobility assistance
- Care monitoring
- Oral hygiene
- Support services
- Transporting patients
- Heavy lifting
- Infection control
- Emotional support
- Direct patient care
- First aid certification
- Health education
- Medical terminology
Timeline
Fast Food Crew Member
McDonalds, Sandgate
08.2025 - Current
Healthcare-support
School Baes Traineeship Metro North - Residential Transition Care Program Zillmere
02.2025 - 04.2026
High School Diploma -
St John Fisher Collage