Summary
Overview
Work History
Education
Skills
Availability
Personal Information
References
Certification
Timeline
Generic

Molly Taylor

GLENWOOD D.O.B: 27/08/2000,NSW

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires, and providing customized solutions to build loyalty. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Sales Associate

Shiels Jewelers
02.2023 - 01.2024
  • Sales, Customer Service, Stocktaking, Housekeeping, Receiving and maintenance of stock, Merchandising
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Built relationships with customers to encourage repeat business.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Polling Assistant

NSW Election
03.2023 - 03.2023
  • Administration work, Manual handling of the voting equipment and supplies, Assisting public relations, Assisting in counting the vote after 6.00PM
  • Contributed to successful election outcomes by adhering strictly to established rules and regulations governing the voting process.
  • Completed required post-election tasks such as ballot reconciliation and equipment storage, contributing to an efficient wrap-up process.
  • Streamlined the voting process for thousands of voters with thorough preparation and prompt assistance during peak hours.
  • Promoted a positive atmosphere at the polling location by displaying excellent interpersonal skills when interacting with diverse populations.
  • Maintained an organized, clean, and accessible polling environment to facilitate a smooth voting experience for all participants.

Warehouse Assistant

Scoopi Macquarie Park
11.2021 - 08.2023
  • Picking & packing customers product orders, Assisting in organising storage areas, Receiving and storing inbound, Inventory management, Stocktake, Providing service to customers who were receiving their orders in person, Stock intake, Assisting in the manufacturing of company products, General cleaning/admin duties
  • Reduced order processing time by effectively coordinating with team members to pick, pack, and ship products quickly.
  • Received and processed incoming stock to keep inventory levels accurate and up-to-date.
  • Assisted with stock takes and cycle counts to promote accurate inventory processes.
  • Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
  • Proactively identified damaged or defective items before shipping, minimizing potential customer dissatisfaction and the need for returns.
  • Compared shipping orders and invoices against contents received to verify accuracy.

Waitstaff

Kinn Niyom Thai Restaurant Castle Hill
07.2021 - 08.2021
  • Assisting customers, Filling and supplying customer orders, Maintained a clean, friendly environment for customer relaxation and socialisation, Cleaned serving area by washing dishes as well as cleaning countertops and floors
  • Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
  • Established a positive work environment, promoting teamwork and open communication among staff members.
  • Upheld company values by consistently modelling professional behavior for both new hires and seasoned team members alike.
  • Cultivated guest satisfaction and loyalty through consistent commitment to quality service.

Team Member

Kmart Stanhope
10.2020 - 12.2021
  • Working in teams to sort arriving stock and replenish stock on the floor, Scanning stock in and out of the storerooms, Know all the products we stock and assist customers on the floor

Polling Assistant

AEC 2019 Federal Election
  • Administration work, Manual handling of the voting equipment and supplies, Assisting public relations, Assisting in counting the vote after 6.00PM

The Coffee Emporium

Castle Hill
05.2019 - 05.2019
  • Assisting customer relations and purchases, Maintained a clean, friendly environment for customer relaxation and socialisation, Cleaned and maintained a clean, sanitary kitchen area for meal preparation, Cleaned kitchen area by washing dishes as well as cleaning countertops and floors, Working in the kitchen preparing items and filling orders, Performing opening procedures

Red Rooster

Parklea
06.2017 - 04.2018
  • Cleaned and maintaining a clean, sanitary kitchen area for meal preparation, Cleaned kitchen area by washing dishes as well as cleaning countertops and floors, Working in the kitchen preparing items and filling orders

Education

Skills

  • Customer Relations
  • Attention to Detail
  • Multitasking Competence
  • Time Management Capabilities
  • Complex Problem-Solving
  • Team Cooperation
  • Verbal Communication
  • Inventory management

Availability

Fully available, everyday, willing to work on weekends and holidays.

Personal Information

D.O.B: 27/08/2000

References

Shiels Blacktown, Marica Vanoska, 0408488615, marica.van@gmail.com

Scoopi, Jeromy Lowe, 0402910999, jeromy@scoopi.com.au

Kinn Niyom Thai Restaurant, Sumitra Phichaiwong, 0481110792

Kmart, Daniel Crowley, 0439435718, Kmart, Max Jones, 0433360389

The Coffee Emporium, Kathrene Chan, 0478669947, chan.kathrene@gmail.com

Bridgette Baird, 61417433070

Certification

Responsible Service of Alcohol Training - 2023-2028

Timeline

Polling Assistant

NSW Election
03.2023 - 03.2023

Sales Associate

Shiels Jewelers
02.2023 - 01.2024

Warehouse Assistant

Scoopi Macquarie Park
11.2021 - 08.2023

Waitstaff

Kinn Niyom Thai Restaurant Castle Hill
07.2021 - 08.2021

Team Member

Kmart Stanhope
10.2020 - 12.2021

The Coffee Emporium

Castle Hill
05.2019 - 05.2019

Red Rooster

Parklea
06.2017 - 04.2018

Polling Assistant

AEC 2019 Federal Election

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Molly Taylor