Summary
Overview
Work History
Education
Skills
Timeline
Generic

Molly Warren

Bligh Park,NSW

Summary

Compassionate Support Worker known for high productivity and efficient task completion. Skilled in behavior modification, crisis intervention, and adaptive communication techniques. Excel in empathy, active listening, and patience, ensuring effective support and positive outcomes for individuals in care.

Overview

10
10
years of professional experience

Work History

Support Worker

Uniting
Paramatta, NSW
05.2023 - Current
  • Liaised effectively between other professionals involved in a client's care, such as doctors, nurses, social workers and family members.
  • Reported any incidents or accidents in accordance with company policy and procedure.
  • Encouraged service users to participate in social activities that promoted their physical health and mental wellbeing.
  • Provided advocacy services for service users during meetings with external agencies or professionals.
  • Developed positive relationships with service users and maintained professional boundaries at all times.
  • Supported clients to access education, training or employment opportunities.
  • Maintained accurate records of client progress using computer systems or paper files in line with data protection regulations.
  • Attended regular reviews of service user's care plans to ensure the best outcomes for each individual.
  • Accompanied clients to medical appointments and assisted them with their daily needs.
  • Managed challenging behaviour from clients in a calm manner by utilising de-escalation techniques.
  • Delivered one-to-one sessions focused on developing communication skills, problem solving techniques, self-confidence building.
  • Organised leisure activities for clients in the community.
  • Monitored client wellbeing and reported any changes or concerns to relevant staff members.
  • Conducted risk assessments on behalf of service users who were deemed at risk of harm or exploitation.
  • Helped clients develop coping mechanisms, technical abilities and job skills.

Delivery Driver

Wildbunch Florist
Windsor, NSW
12.2022 - 12.2023
  • Used cleaning chemicals following proper guidelines.
  • Vacuumed carpets, rugs, furniture, upholstery and drapes.
  • Sanitized and cleaned sinks, mirrors, toilets and showers.
  • Communicated with customers about requests for additional supplies or cleaning services.
  • Removed cobwebs from ceilings and walls.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
  • Emptied wastebaskets and trash cans and replaced liners as needed.
  • Washed windows inside and out.
  • Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
  • Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
  • Dusted and polished furniture surfaces including woodwork such as tables, chairs and desks.
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
  • Disinfected toilets and showers in homes.
  • Swept, mopped and waxed floors.
  • Drove safely in all weather conditions including rain, snow, sleet, ice.
  • Assisted warehouse personnel in packing orders when necessary.
  • Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
  • Loaded, secured, and unloaded cargo in a safe and timely manner.
  • Communicated regularly with dispatch regarding any delays or issues encountered on routes.
  • Provided excellent customer service by answering inquiries about products or services being delivered.
  • Responded promptly to emergency situations involving vehicles or personnel on the roadways.
  • Managed inventory levels during deliveries by verifying load counts against shipping manifests.
  • Adhered to all applicable traffic laws while driving delivery vehicle.
  • Monitored fuel level throughout shift and refueled when necessary.
  • Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.

Customer Service Representative

Homers
South Windsor , NSW
03.2015 - 11.2023
  • Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
  • Ensured that all foods were prepared according to health department regulations.
  • Greeted customers upon arrival in the dining area.
  • Stocked supplies such as food, dishes, utensils, and cleaning materials.
  • Performed opening and closing duties such as setting up workstations with necessary supplies.
  • Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
  • Replenished condiments at customer tables as needed.
  • Operated dishwashing machines safely and efficiently.
  • Organized take-out orders for customers who requested them.
  • Adhered to safety procedures when handling sharp objects or hazardous materials.
  • Responded promptly to customer inquiries regarding menu items or special requests.
  • Performed opening and closing duties as assigned by management.
  • Monitored inventory levels of food items used during meal services.
  • Assisted with inventory management and restocking supplies as needed.
  • Properly stored all leftover food items after each shift.
  • Served meals to customers in a friendly and courteous manner.
  • Followed food safety regulations pertaining to sanitation, food handling and storage.
  • Mopped floors and cleaned walk-in refrigerators and storage areas to maintain hygienic, sanitized work area.
  • Operated cash register to process cash, check, and credit card transactions.

Education

Cert III in Individual Support

Wesley Mission
07-2025

Year 12 -

Richmond High School
Richmond, NSW
12-2021

Skills

  • Multitasking and organization
  • Payment processing
  • Task prioritization
  • Client relations
  • Active listening
  • Complaint handling
  • Calm demeanor
  • Problem-solving
  • Staff training
  • Order fulfillment
  • Customer service
  • Basic first aid
  • Client assessment
  • Team collaboration
  • Record keeping
  • Communication skills
  • Attention to detail
  • Crisis intervention
  • Verbal and written communication
  • Cultural sensitivity
  • Documentation
  • Behavioral support
  • First aid and CPR
  • Mental health assistance
  • Documentation and reporting
  • Recreational activities
  • Professional boundaries
  • Empathy and patience
  • Health and safety awareness
  • Self motivation

Timeline

Support Worker

Uniting
05.2023 - Current

Delivery Driver

Wildbunch Florist
12.2022 - 12.2023

Customer Service Representative

Homers
03.2015 - 11.2023

Cert III in Individual Support

Wesley Mission

Year 12 -

Richmond High School

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Molly Warren