Molly Zheng
Wollongong,NSW
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
3
3
years of professional experience
Work History
Take-Out Server
Da Orlando's
01.2024 - Current
- Maintained a clean and organized workspace, ensuring optimal efficiency during peak hours.
- Collaborated with team members to streamline workflow for improved customer service experience.
- Recognized as consistently reliable, often filling in for absent coworkers at short notice.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Managed high-volume orders with strong multitasking skills, maintaining accuracy and timeliness.
- Verified orders before handing them over to customers, ensuring accuracy and reducing complaints.
Junior Barista
Soul Origin
09.2021 - Current
- Maintained a clean and organized workspace, ensuring optimal efficiency during peak hours.
- Demonstrated adaptability by quickly learning new menu offerings when seasonal changes or promotional items were introduced.
- Collaborated with team members to streamline workflow for improved customer service experience.
- Ensured prompt service delivery by efficiently managing multiple tasks under pressure during peak business hours.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Used POS system to accurately enter orders and process payments.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
Education
No Degree -
St Mary's Star of The Sea College
Wollongong, NSW09.2028
No Degree -
Wollongong Public School
Wollongong, NSW12.2022
Skills
- Customer service
- Organizational skills
- Multitasking
- Attention to detail
- Cash handling
- Order taking
Timeline
Take-Out Server
Da Orlando's
01.2024 - Current
Junior Barista
Soul Origin
09.2021 - Current
No Degree -
St Mary's Star of The Sea College
No Degree -
Wollongong Public School
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