Summary
Overview
Work History
Education
Skills
Certification
REFRENCES
Timeline
Generic

Molly IRENE Petrie

Wendouree,VIC

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Shift Manager

Major Roasts
06.2021 - Current
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Tracked receipts, employee hours, and inventory movements.
  • Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
  • Troubleshot equipment to reduce service calls and downtime.
  • Managed staff hiring, training and supervision.

2IC Manager

Scene To Believe
11.2017 - 12.2018
  • Maintained tidy and organised store environment to comply with cleanliness standards.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labelling tems, and arranging according to size or colour.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Welcomed customers and helped determine their needs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Tallied cash drawer at beginning and end of each work shift.
  • Used POS system to enter orders, process payments and issue receipts.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Learned duties for various positions and provided backup at key times.
  • Planned and directed staffing, training and performance evaluations to develop and control sales and service programs.

Front of House Team Member

Ballarat Gourmet Buffet
02.2017 - 03.2018
  • Established welcoming atmosphere by greeting each guest warmly.
  • Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
  • Helped guests at tables when in need of assistance.
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Reset tables between guests by restocking low items and wiping down surfaces.
  • Assisted servers with delivering food, filling beverages, and retrieving items for guests.

Christmas Casual Retail Assistant

Scene To Believe
11.2017 - 12.2017
  • Recommended complementary purchases to customers, increasing revenue.
  • Managed efficient cash register operations.
  • Boosted sales through product promotion and direct customer engagement.
  • Met customer needs through solution-oriented sales strategies.
  • Greeted, welcomed and offered immediate assistance to store customers.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

Individual Support

The Gordon Institute of TAFE
Geelong, VIC
12.2021

Diploma of Tourism Management - Tourism And Travel Management

William Angliss Institute
Melbourne, VIC
10.2019

12 Certificate of Education -

Ballarat Secondary College
Ballarat, VIC
2015

Skills

  • POS Transactions
  • Recruitment and Training
  • Staff Coaching and Training
  • Good Communication Skills
  • Proper Staffing
  • Managing Inventory Stock
  • Educational Leadership

Certification

- Responsible Serving of Alcohol

- Galileo Reservations Certificate

- Food Handlers Certificate

- Working with Children Check

- Apply First Aid Certificate

- CPR Certificate

REFRENCES


Ms Cate Casella 

Manager 

Major Roasts

508 Howitt Street, Wendouree, 3350

(03) 5331 2770 

0437359162


Miss Chantal Spencer 

Shift Manager 

Major Roasts

508 Howitt Street, Wendouree 3350

(03) 53312770 

0418797570


Mr Jason Haymes 

Personal Reference 

34 Brinkley Ave, Wendouree, 3355 

0400194298


Timeline

Shift Manager

Major Roasts
06.2021 - Current

2IC Manager

Scene To Believe
11.2017 - 12.2018

Christmas Casual Retail Assistant

Scene To Believe
11.2017 - 12.2017

Front of House Team Member

Ballarat Gourmet Buffet
02.2017 - 03.2018

Individual Support

The Gordon Institute of TAFE

Diploma of Tourism Management - Tourism And Travel Management

William Angliss Institute

12 Certificate of Education -

Ballarat Secondary College

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Molly IRENE Petrie