Boaz Momanyi
BATEMANS BAY,NSW
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Asphalt Paving Foreperson
Downer EDI
Mogo, NSW
07.2024 - Current
- Site visits for quotes and customer relations.
- Site administration, inductions, and onboarding of new staff and contractors to ensure safety.
- Field reports, paving site reports, and zero harm reporting to ensure equipment and staff safety.
- Organizing hotel accommodation needs for the crew during travel workdays.
- Liaison with the crew supervisor for work quality checks and standards.
- Ensuring all crews are properly rostered, and work hours are documented.
- Coordinating truck drivers on the delivery of hot mix asphalt.
- Liaising with the foreman for equipment pre-starts and maintenance requirements reporting.
- General office administration duties to support crew members, to be able to deliver projects on budget and on schedule.
- Heavy equipment-skilled operator.
- Timesheet and payroll management for the crew.
Resident Services Coordinator
Uniting
Eden
01.2023 - 07.2024
- Led campus tours, new resident orientation and ongoing educational sessions.
- Interfaced with residents to address and resolve complaints or grievances.
- Conducted regular rounds to keep residents and areas safe and secure.
- Established relationships with various community partners and vendors who can provide services or goods beneficial to our clients.
- Answered telephones and routed calls or delivered messages.
- Attended trainings and workshops related to Resident Services Coordinator duties and best practices.
- Chaperoned group-sponsored trips and social functions.
- Organized recreational activities such as sports tournaments, movie nights, holiday parties for residents at the facility.
- Educated residents on rights and responsibilities within the facility as well as landlord and tenant laws governing rental agreements.
- Facilitated case management meetings with residents and other stakeholders involved in their care.
- Actively participated in monthly team meetings with supervisors to review performance metrics and discuss new initiatives for improving services delivery.
- Assisted in developing policies and procedures related to resident services operations.
- Administered, coordinated or recommended disciplinary and corrective actions.
- Facilitated bereavement groups and provided counseling and emotional support to help residents cope with loss.
- Maintained detailed records of all contacts with clients including progress notes, assessments reports, treatment plans and discharge summaries.
- Achieved cost-savings by developing functional solutions to problems.
- Conferred with medical personnel to understand backgrounds and needs of residents.
Customer Service Team Member
Bunnings Group Ltd
12.2022 - 12.2023
- Providing customer service and shopping experiences to clients
- Replenishing stocks and ensuring a clean environment
- Register administration to check out customers
- Providing customers with product insights to help make the best decisions
- Handling customer complaints on allocated duty station and communication to leadership team
Duty Manager
Eka Hotels
11.2021 - 08.2023
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Supervised cash handling procedures, ensuring that all transactions were processed accurately.
- Identified opportunities for process improvements, leading to cost reductions and increased productivity.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Assigned work and monitored performance of project personnel.
- Prepared weekly reports detailing sales figures and staff performance metrics.
- Implemented quality control measures, significantly reducing error rates.
- Liaised with other departments to ensure seamless operations across the organization.
- Investigated customer complaints in a timely manner, resolving issues efficiently.
- Managed a team of 75 employees, ensuring that high productivity and quality standards were met.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Implemented quality control measures to uphold company standards.
Banquets and Sales Manager
Ibis Styles hotel
Nairobi
06.2017 - 12.2020
- Achieved company growth and brand development through market expansion and sales.
- Created and presented monthly reports to management on sales performance.
- Analyzed customer data to identify trends, preferences, and opportunities for growth.
- Participated in negotiations with vendors regarding product purchases or contracts.
- Assisted senior management in developing long-term strategic goals for the company's growth.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Developed and significantly grew assigned territory using strong engagement and marketing skills.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
Education
Tourism and Hospitality Management -
Moi University
KenyaSkills
- Excellent customer service skills
- Leadership qualities
- Decision-making
- Conflict resolution
- Operations management
- Financial management
- Sales acumen
- Hospitality operations management
- Reports and documentation skills
- Organizational skills
- Self-motivated
- Occupational Hazards Identification
Certification
- Workplace Health and Safety- (ongoing Study)
- National Police Check
- Manual Handling
- White card
- NSW HR Driver’s License
- Working with Children’s Check
- NDIS quality and safety
- NDIS Screening
References
L Obare
O420 832 070
General Service Coordinator- Eden Uniting
Bethuel K
0450 515 775
Supervisor Paving Crew- Downer Mogo
Timeline
Asphalt Paving Foreperson
Downer EDI
07.2024 - Current
Resident Services Coordinator
Uniting
01.2023 - 07.2024
Customer Service Team Member
Bunnings Group Ltd
12.2022 - 12.2023
Duty Manager
Eka Hotels
11.2021 - 08.2023
Banquets and Sales Manager
Ibis Styles hotel
06.2017 - 12.2020
Tourism and Hospitality Management -
Moi University
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