Momina Zahidi
Deer Park,VIC
Summary
Motivated and reliable team member with experience in retail and customer service. Skilled in working in fast-paced environments, supporting team members, and delivering friendly customer experiences. Eager to contribute to team success and continue developing skills in a dynamic workplace.
Overview
3
3
years of professional experience
3
3
Certifications
Work History
Retail Worker
Cotton On
12.2025 - 04.2026
- Assisted customers with product selection and inquiries.
- Maintained store presentation by organising merchandise displays.
- Operated cash register and processed customer transactions efficiently.
- Restocked shelves and ensured inventory accuracy throughout the store.
- Provided excellent customer service to enhance shopping experience.
- Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
- Greeted customers, identified their needs and provided assistance with product selection.
- Provided excellent customer service by answering questions, resolving problems and addressing complaints in a professional manner.
- Supported other departments within the store when needed during busy periods or shortages in staff.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Processed returns and exchanges according to company policies while maintaining positive customer relations.
Manager
Thirsty Monkey
01.2024 - 12.2025
- Oversee daily store operations, ensuring smooth and efficient service during busy periods
- Deliver high-quality customer service and maintain a friendly, welcoming environment
- Train, supervise, and support staff to ensure consistent performance and teamwork
- Handle cash management, POS operation, banking, and end-of-day reconciliation
- Manage stock levels, place orders, and monitor inventory to reduce waste and maintain product availability
- Ensure food safety, hygiene, and workplace health and safety standards are met
- Resolve customer concerns calmly and professionally
- Coordinate staff rosters and adjust scheduling to meet business needs
- Maintain cleanliness and organisation across all café areas
- Contribute to a positive team culture with a bubbly, upbeat attitude
- Friendly and customer-focused hospitality professional with management experience at Thirsty Monkey and a strong background in fast-paced, people-centered roles.
Cashier & Waitress
The Granary Café
01.2023 - 01.2024
- Provided fast, friendly, and customer-focused service in a busy café environment
- Operated the POS system, handled cash and EFTPOS payments, and managed accurate end-of-shift balancing
- Took orders efficiently and delivered food and drinks promptly to customers
- Prepared basic beverages and assisted with food service during peak times
- Maintained a clean, organised, and safe dining area, including tables, counters, and service stations
- Communicated clearly with kitchen staff to ensure smooth service and accurate orders
- Handled customer enquiries and resolved issues with professionalism and a positive attitude
- Supported team members during rush periods to keep service running smoothly
- Demonstrated strong multitasking skills while remaining calm under pressure
Education
Victorian Certificate of Education (VCE) -
Braybrook College
10-2025
Skills
- Customer service
- Communication
- Food handling
- Food preparation
- Cash handling
- POS/EFTPOS operation
- Teamwork
- Time management
- Aged-care needs understanding
- First Aid
- CPR knowledge
- Positive attitude
- Team leadership
- Conflict resolution
Certification
Certificate III in Community Services (CHC32015), Completed
Timeline
Retail Worker
Cotton On
12.2025 - 04.2026
Manager
Thirsty Monkey
01.2024 - 12.2025
Cashier & Waitress
The Granary Café
01.2023 - 01.2024
Victorian Certificate of Education (VCE) -
Braybrook College