MOMOKO SAITO
Parramatta,NSW
Summary
Management professional bringing background, leadership talents, and focus on performance. Continuously reviews work to identify areas of opportunity. Focused on enhancing workflows and procedures to maximize team success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Floor Supervisor
I’s Holdings Pty Ltd
Burwood
04.2020 - Current
- Supervised daily operations, ensuring compliance with safety standards and enhancing team productivity through effective training
- Led a team of staff, fostering collaboration and communication to maintain high operational efficiency in service delivery.
- Coordinated employee schedules and workloads, optimizing resource allocation to meet peak operational demands effectively.
- Managed cash register operations including deposits, withdrawals, transfers.
- Addressed employee issues and conflicts to provide input, feedback, and coaching.
- Trained and mentored new staff members, enhancing their skills and improving overall team performance.
- Scheduled staff shifts and assigned duties to ensure efficient workflow.
- Conducted regular quality checks to ensure product standards were met, driving consistent quality assurance.
- Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service, and resolving customer issues.
- Assisted with the hiring process by screening resumes, conducting interviews, and making recommendations for hire.
- Developed and maintained positive relationships with team members, promoting a cohesive work environment.
- Resolved customer complaints quickly and efficiently while maintaining high levels of customer satisfaction.
- Maintained cleanliness of store by cleaning windows, sweeping floors and dusting product shelves.
- Opened and closed store by counting cash, opening and closing cash registers and creating staff assignments.
- Led daily operations to ensure compliance with safety standards, enhancing overall workplace safety and efficiency.
- Supervised daily operations, ensuring compliance with safety regulations and maintaining a clean and organized work environment.
Kitchen Staff Member
I’s Holdings Pty Ltd
NORTH SYDNEY
09.2016 - 04.2020
- Stocked supplies and managed inventory levels, contributing to uninterrupted kitchen operations during peak hours.
- Assisted in food preparation by chopping vegetables and assembling ingredients, enhancing kitchen efficiency.
- Trained new kitchen staff on best practices for cleanliness and food handling, enhancing team productivity.
- Assisted cooks in preparing meals by washing vegetables and fruits, cutting meats and other tasks as needed.
- Served food during catered events or banquets as requested by supervisors or chefs.
- Operated industrial mixers and other food processing machinery to support kitchen operations.
- Coordinated with other kitchen staff to ensure smooth operation and timely preparation of food.
- Provided customer service when necessary, addressing inquiries and ensuring satisfaction.
- Cut or sliced meat, poultry and seafood to prepare for cooking.
- Prepared and plated meals efficiently, ensuring adherence to quality standards and reducing waste in the kitchen.
- Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
- Communicated effectively with waitstaff regarding order tickets for accurate delivery times.
- Kept track of food waste and spoilage to ensure minimal loss.
- Operated kitchen equipment safely, including dishwashers, blenders, and food processors.
- Trained new kitchen hands in basic tasks, safety protocols, and kitchen standards.
Skills
- Team leadership
- Cash management
- Customer satisfaction
- Sales strategy
- Communication skills
- Shift management
- Problem resolution
- Quality controls
- Employee training
Languages
Japanese
First Language
English
Upper Intermediate (B2)
B2
Certification
- RSA
- Liquor License
- Barista
Timeline
Floor Supervisor
I’s Holdings Pty Ltd
04.2020 - Current
Kitchen Staff Member
I’s Holdings Pty Ltd
09.2016 - 04.2020