Momtaj Ara
Leanyer,NT
Summary
Dynamic professional with a proven track record at Millennium Security & Alarms, adept in systematic problem solving and fostering strong interpersonal relationships. Excelled in collaborative team efforts and client support management, significantly enhancing service delivery. Skilled in Office 365 and known for a strategic approach to achieving business goals and exceeding service level agreements.
Overview
3
3
years of professional experience
Work History
Security Officer
Millennium Security & Alarms
04.2022 - Current
- Company Overview: Royal Darwin Hospital
- Ensured organization's stability and reputation through adherence to legal standards.
- Recorded observations, information, and occurrences in detailed reports.
- Maintained high standards of customer satisfaction.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Monitored surveillance cameras and responded to suspicious activity.d
- Handled incident management processes to ensure efficient resolutions.
- Collaborated in professional team to solve workflow issues
- Ability to build rapport with client and offering excellent client assistancem.
IT Support Officer Intern
OUTBACK IT
Palmerston
12.2022 - 02.2023
- Company Overview: Palmerston
- Handling incoming calls, emails, and any other Service Desk activities
- Performing ICT modifying requests from manager and different stakeholders
- Providing support to clients in problem solving process by following work instructions
- Investigating and using critical analysis to solve issues related to network, hardware, and software problems
- Providing accurate information on our ICT products and services to clients
- Documenting and uploading details report regarding ICT errors and resolutions
- Responding to incoming requests for ICT support and resolving network, hardware, and software issues for clients
- Completing incident management, email, fax and virtual queries
- Assisting customer service staff with duties where required
- Maintaining documentation pertaining to customer service department activities
- Palmerston
Qualified Educator
Milestone Palmerston
Palmerston, NT
06.2022 - 02.2023
- Company Overview: Palmerston, NT
- Encouraged positive self-esteem and mutual respect for others while instilling joy of learning and discovery
- Designed curriculum, lesson plans and instructional materials for classroom teaching
- Liaised with teachers to develop cohesive educational plans and improve child support
- Built and strengthened positive relationships with children, parents, and teaching staff
- Palmerston, NT
Education
Master -
Information Technology and Communications
Diploma -
Early childhood Education
Certificate II -
Security and Crowd Control
Skills
- Office 365 Application Skills
- Proficient in Time Management
- Systematic Problem Solving
- Strong Interpersonal Communication
- Program Deployment
- Analytical Problem Solving
- Critical Thinking Skills
- Customer Support Management
- Collaborative Team Efforts
- Cultural Adaptability
- Service Level Agreement Management
- Proficient in Computer Applications
- Strong Relationship Building
- Strong Focus on Accuracy
- Business Communications
- Client Support
References
- Imran Hossain, Nightfill Manager, woolworths, Leanyer. hossainemmon@gmail.com
- Sumaya Yeasmin, Security Officer, Millennium Security & Alarms, Sumayayeasmin9@gmail.com
Timeline
IT Support Officer Intern
OUTBACK IT
12.2022 - 02.2023
Qualified Educator
Milestone Palmerston
06.2022 - 02.2023
Security Officer
Millennium Security & Alarms
04.2022 - Current
Master -
Information Technology and Communications
Diploma -
Early childhood Education
Certificate II -
Security and Crowd Control
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