Momtaj Begam

• Supervising day-to-day operations in the customer service department
• Responding to customer service issues in a timely manner
• Creating effective customer service procedures, policies, and standards
• Establishing customer satisfaction goals and coordinating with the team to meet them on a steady basis
• Implementing an effective customer loyalty program.

Performs routine duties in cleaning and servicing of guest rooms and baths under supervision of housekeeping supervisor.

• Providing 1st line technical support to customers - taking enquiries by phone and email
• Dealing with problems for hardware, such as servers, computers and printers, and software programs
• Asking questions about the problem and explaining possible solutions.

• Answer inbound calls from families and carers seeking information on Aged Care services available
• Respond to store and customer emails, process B2B requests, and escalate critical issues when necessary
• Ensuring compliance with quality assurance guidelines is crucial, and promoting a safe, sustainable workplace and participating in ongoing training and development are key components of this role.

• Answering phones, emails and live chat from customers
• Professionally responding to customer inquiries
• Assist customers in managing their HelloFresh subscriptions
• Providing customers with the HelloFresh service and product information
• Identifying, escalating priority issues and reporting to high-level management.

• Demonstrate excellent ability to communicate with various groups both internal and external to the organization
• Proven time-management skills and ability to work under pressure demonstrated through liaising with clients and stakeholders
• Actively participate in team meetings to develop and implement branch level strategies to improve customer outcomes.

• Promoted store and its products through effective marketing activities
• Demonstrated excellent communication skills to convince customers in purchasing products
• Accurately describe a product's features and benefits to a customer.

• Demonstrated excellent customer service in a fast-paced and high-pressure environment
• Provided accurate attention to detail while handling cash and stock taking
• Maximized store revenue by suggesting upgrades, insurance, and add-ons to customers
• Occasionally responsible for the store's security including being its key holder.