Momtaj Begam
Hillsdale,NSW
Summary
To obtain a position of customer service representative where I can maximize my people oriented experience, communications skills. I possess effective networking and database skills which I have obtained through my academic study. Experience in the retail sector has developed my customer service skills especially my communication and problem solving capabilities
Overview
8
8
years of professional experience
Work History
Customer Service Manager (Relief)
Woolworths
- Supervising day-to-day operations in the customer service department
- Responding to customer service issues in a timely manner
- Creating effective customer service procedures, policies, and standards
- Establishing customer satisfaction goals and coordinating with the team to meet them on a steady basis
- Implementing an effective customer loyalty program.
Room Attendant
Four Seasons Hotel
Performs routine duties in cleaning and servicing of guest rooms and baths under supervision of housekeeping supervisor.
Supervisor
Allied Pinnacle
Service Desk Analyst
NEC Australia
02.2021 - Current
- Providing 1st line technical support to customers - taking enquiries by phone and email
- Dealing with problems for hardware, such as servers, computers and printers, and software programs
- Asking questions about the problem and explaining possible solutions.
Customer Service Representative
Probe - Aged Care
02.2020 - 02.2021
- Answer inbound calls from families and carers seeking information on Aged Care services available
- Respond to store and customer emails, process B2B requests, and escalate critical issues when necessary
- Ensuring compliance with quality assurance guidelines is crucial, and promoting a safe, sustainable workplace and participating in ongoing training and development are key components of this role.
Customer Resolution Specialist
Hello Fresh
08.2019 - 02.2020
- Answering phones, emails and live chat from customers
- Professionally responding to customer inquiries
- Assist customers in managing their HelloFresh subscriptions
- Providing customers with the HelloFresh service and product information
- Identifying, escalating priority issues and reporting to high-level management.
Customer Experience Representative
FedEx
11.2018 - 07.2019
- Demonstrate excellent ability to communicate with various groups both internal and external to the organization
- Proven time-management skills and ability to work under pressure demonstrated through liaising with clients and stakeholders
- Actively participate in team meetings to develop and implement branch level strategies to improve customer outcomes.
Sales Assistant
Pandora
10.2017 - 12.2018
- Promoted store and its products through effective marketing activities
- Demonstrated excellent communication skills to convince customers in purchasing products
- Accurately describe a product's features and benefits to a customer.
Retail Supervisor
Woolworths
06.2015 - 10.2018
- Demonstrated excellent customer service in a fast-paced and high-pressure environment
- Provided accurate attention to detail while handling cash and stock taking
- Maximized store revenue by suggesting upgrades, insurance, and add-ons to customers
- Occasionally responsible for the store's security including being its key holder.
Education
Master of Networking -
Melbourne Institute of Technology
10.2018
Bachelor of Technology (Biotechnology) -
Institute of Technology And Marine Engineering
12.2016
Skills
- Basic in SQL, HTML, PHP, Omnet
- Basic understanding of SDLC
Attributes
- Excellent communication skills developed while working in a customer service environment.
- Highly experienced in working under pressure while handling clients' queries.
- Outstanding time management skills developed whilst liaising with stakeholders.
University Projects
- Designing centralised database for Donation in Kind, Melbourne Institute of Technology, Sydney, 01/2018, 09/2018, To design and develop a centralized database for a charity fund, PHP, HTML, SQL, In a group of four, I worked as the project leader delegating tasks to other team members and managing stakeholder needs. I liaised with the subject tutor to advise on progress and of any road blocks. I organized team meetings to ensure consistent communication and confirm team members were on track to meet deadlines. I designed the database and arranged the client presentation. I communicated with the client regularly to understand their needs., The project was completed successfully and on time. I have developed team management, communication and stakeholder management skills, as well as deepening my knowledge of database management and time management.
- Networking and video conferencing solution, Melbourne Institute of Technology, Sydney, 06/2017, 11/2017, To design network for video conferencing solution, Routers, TCP, OmNET++, I engaged with the stakeholders to uncover their needs which then helped to design the prototype and meet the clients need. Organizing team meetings and delegating with supervisor helped me improvised my time management skill., The project was completed successfully and helped me to achieve distinction. I gained understanding on how to work under pressure by liaising with stakeholders and developed time management skills.
References
Available upon request
Timeline
Service Desk Analyst
NEC Australia
02.2021 - Current
Customer Service Representative
Probe - Aged Care
02.2020 - 02.2021
Customer Resolution Specialist
Hello Fresh
08.2019 - 02.2020
Customer Experience Representative
FedEx
11.2018 - 07.2019
Sales Assistant
Pandora
10.2017 - 12.2018
Retail Supervisor
Woolworths
06.2015 - 10.2018
Customer Service Manager (Relief)
Woolworths
Room Attendant
Four Seasons Hotel
Supervisor
Allied Pinnacle
Master of Networking -
Melbourne Institute of Technology
Bachelor of Technology (Biotechnology) -
Institute of Technology And Marine Engineering