Mona Issam
Melbourne,VIC
Summary
With great enthusiasm, I am applying for the position at your esteemed center. With practical experience working with young children and a strong commitment to fostering their growth, I strive to create a safe, nurturing environment where children can thrive socially, emotionally, and cognitively. I am passionate about designing age-appropriate, engaging activities that spark curiosity and support developmental milestones. Eager to collaborate with a team of dedicated professionals, I look forward to contributing to the positive, impactful work your center provides for children and their families. Thank you for considering my application.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Early Childhood Educator
KoolKidz Greenvale Child Care
09.2024 - 01.2025
- Company Overview: Cared for children from ages 1 to 6.
- Adhering to Child Safe Standards: Demonstrated a strong commitment to the 11 Child Safe Standards by fostering a safe, inclusive, and respectful environment, minimizing risks, and protecting children from harm.
- Safety and Protocol Compliance: Maintained high safety standards by implementing SunSmart practices, safe food handling, and hygiene protocols.
- Inclusive Practices: Promoted inclusive, child-focused approaches aligned with the NQS and EYLF to support the well-being and development of all children.
- Team Collaboration: Worked collaboratively with educators and staff to deliver high-quality care and align with center-wide goals.
- Published Daily Observations: Provided families with timely updates through the Kool Kidz app, including detailed observations of their child’s learning, sleep patterns, potty routines, and meal consumption, ensuring they remained informed and engaged in their child’s progress.
- Maintained open and professional communication with parents during pick-up and drop-off, addressing any questions or concerns regarding their child’s day.
- Reference: Available Upon Request
Private Childcare Provider
08.2024 - 09.2024
- Provided in-home childcare for children, ensuring a safe, nurturing, and engaging environment
- Planned and led age-appropriate educational activities that supported cognitive, emotional, and social development
- Assisted with reading, and developmental play, fostering a love for learning and creativity
- Organized and maintained a consistent daily routine, including meals, naps, and outdoor play, to promote stability and wellbeing
- Communicated closely with parents to update on daily activities, progress, and any concerns, building strong, trusting relationships
- Managed household tasks related to childcare, such as meal preparation, light cleaning, and organizing children’s belongings
- Reference: Available Upon Request
Call Center Agent / Claims Consultant (RACV & NRMA Insurance)
TSA Group
04.2022 - 08.2024
- Company Overview: (Hybrid Role, Docklands Office and Work from Home)
- Processed insurance claims for RACV & NRMA Insurance, managing up to 100 claims weekly
- Coordinated with building and contents restoration companies for home repairs
- Managed claim decisions
- Handled inbound and outbound calls, resolving customer inquiries with a 95% satisfaction rating
- (Hybrid Role, Docklands Office and Work from Home)
- Reference: - Available Upon Request
Placement Experience
Community Kids Meadow Heights Early Education Centre
05.2024 - 05.2024
- Supported educators with daily activities and routines in a nurturing and inclusive learning environment
- Engaged with children to foster social, emotional, and cognitive development through interactive play and age-appropriate learning experiences
- Observed and implemented classroom management strategies and teaching techniques aligned with the EYLF framework
- Provided attentive care and education to children aged 1–2, ensuring a safe and supportive environment for their growth and wellbeing
- Reference available upon request
Education
Bachelor of Education - Early Childhood and Primary
La Trobe University
Bundoora03-2027
Skills
- Strong communication skills
- Conflict resolution abilities
- Proficient in Microsoft Office
- General IT skills
- Time management
- Multitasking
- Problem-solving
- Adaptability under pressure
- Teamwork
- Independent working capability
Certification
- First Aid and CPR Certification
- Working With Children Check
- National Police Check
- Bachelor of Education (Early Childhood and Primary)
Availability
Available for immediate start
Available Full time
Timeline
Early Childhood Educator
KoolKidz Greenvale Child Care
09.2024 - 01.2025
Private Childcare Provider
08.2024 - 09.2024
Placement Experience
Community Kids Meadow Heights Early Education Centre
05.2024 - 05.2024
Call Center Agent / Claims Consultant (RACV & NRMA Insurance)
TSA Group
04.2022 - 08.2024
- First Aid and CPR Certification
- Working With Children Check
- National Police Check
- Bachelor of Education (Early Childhood and Primary)
Bachelor of Education - Early Childhood and Primary
La Trobe University
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