Mona Joshi

PSN is New Zealand’s leading providers of social and health and disability services. I played a pivotal role in steering the operational direction of the organization by delivering impactful projects.

Key Result Areas:

• Streamlined project delivery by implementing Agile/Prince2 methodologies and improving collaboration among team members.
• Engineered and deployed an enterprise Incident management system leveraging Jira and Confluence, streamlining ITSM (IT Service Management) workflows and delivering the project 3 months ahead of schedule
• Architected and led the implementation of a Salesforce-based CRM solution, overseeing API integrations, vendor management, and cross-functional collaboration, enhancing marketing automation and customer lifecycle management
• Managed end-to-end SDLC (Software Development Life Cycle) phases, defining functional & non-functional requirements, driving business case approvals, and overseeing version-controlled technical documentation
• Experienced in Microsoft Dynamics 365, including requirement gathering, solution design
• Orchestrated cloud-based digital transformation, deploying a booking system and reducing operational costs by 30% and office overhead by 10%
• Facilitated Agile project governance, collaborating with C-suite leadership, DevOps engineers, and product teams, ensuring on-time delivery using Scrum, SAFe Agile, and CI/CD pipelines
• Spearheaded enterprise mobility migration, transitioning 2.5K+ users from Vodafone to 2Degrees, implementing MDM (Mobile Device Management) solutions, and reducing subscription OPEX by 40%
• Experienced in artifacts, including backlog, sprint boards, people management and documentation
• Implemented robust risk management strategies, impact analysis metrics, and quantitative risk assessments, reducing project-related risks by 30% and ensuring compliance with governance frameworks
• Authored and managed structured project artifacts, including Project Charters, Work Breakdown Structures (WBS), Stakeholder Engagement Plans, Sprint Backlogs, Risk Registers, and End-of-Project Reports, aligning with Agile, Waterfall, and PRINCE2 frameworks
• Designed and deployed enterprise-wide LMS (Learning Management System) modules, leading training sessions for 3K+ employees, accelerating platform adoption and reducing deployment timelines by 60+ hours
• Developed a risk register for an IT asset, identifying potential delays early and reducing disruptions by 30%
• Designed data visualization dashboards in Power-BI/Excel for a cross-functional teams during User audits project, improving decision-making efficiency by 40%
• Delivered reliable solutions by overseeing software design, development, testing, implementation, and support phases of IT projects.

Ventia provides telecommunications and ICT services across Australia and New Zealand, focused on design, construction, operations, infrastructure and maintenance for many partners.

Key Result Areas:

• Managed and supported digital, innovation transformation project across Ventia; Partnered with developers to automate manual processes overtime
• Oversaw the design and development using SaaS solutions, ensuring they meet business needs and technical standards to make major decisions for senior management, project managers and team members
• Collaborated with business leaders to create and maintain data visualizations through Business Intelligence tools and data modelling techniques
• Acted as the primary point of contact between the technical team and business stakeholders
• Conducted UAT and documentation for client
• Conducted research, analyzed business operations and problem solved operational inefficiencies saving combined 120-man hours a month
• Trained 10+ business users in data modelling in Excel using Power Pivot for creating ad-hoc reports
• Hugely impacted the performance of finance and operational which led to reduce the repetitive workload and axed 3-4 hours daily approx. for each admin.
• Met project deadlines without sacrificing build quality or workplace safety.
• Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
• Provided detailed project status updates to stakeholders and executive management.
• Implemented continuous improvement initiatives to optimize project outcomes while maintaining cost effectiveness.

• Manage project governance, leveraging process automation, business process modeling (BPM), and workflow optimization to enhance operational efficiency across business units
• Conducted gap analysis, trend forecasting, and root cause analysis to provide actionable insights for continuous process improvement
• Collaborate with Product Owners and stakeholders to define and track (KPIs) with (Power BI, Tableau) enhancing the data driven decisions by 20%
• Facilitate requirements elicitation and stakeholder communication, ensuring clear documentation of business needs, user stories, and acceptance criteria while maintaining an optimized product backlog
• Lead Agile ceremonies, including Sprint Planning, Backlog Refinement, Sprint Reviews, and Retrospectives, while analyzing sprint burndown, velocity, lead time, and cycle time metrics to enhance project delivery
• Gathered feedback from end-users to identify areas for system enhancements or adjustments to better align with evolving business requirements which improved upgrades by 40%

• Prepare and maintain departmental, sales, and inventory reports, ensuring accurate data tracking and seamless information flow to key stakeholders, including business owners and senior management
• Facilitate project documentation, reporting, and administrative tasks, ensuring project milestones, deliverables, and compliance requirements are met efficiently with 40% satisfaction rate.
• Developed comprehensive project plans, outlining objectives, timelines, and deliverables to keep teams focused on goals.
• Identified potential risks early in planning stages, enabling proactive mitigation strategies to be put into place, reduced early stage risks by 35%

• Manages checkout staff and their schedules with time management skills to make roasters
• Responsible for cash management, budget management and lookout for discrepancies
• Demonstrated relationship management skills by liaising with internal-external stakeholders and customer service handling
• Responsible for inventory management and deals with clients, suppliers and all tiers of stakeholders