Mona Khoshroo

Proactive and organized professional passionate about law and social justice, with a diverse background in both legal and customer service roles. Experienced in legal research, working closely with barristers, and understanding the needs of people from all walks of life. Extensive customer service experience has built strong connections with diverse individuals, fostering empathy and effective communication. Known for a strong work ethic, adaptability, and a collaborative spirit. Committed to using skills, enthusiasm, and dedication as a paralegal, especially in civil law matters impacting disadvantaged and vulnerable communities.

• Student member of the Law Society of NSW
• Advisory Board Member, Women's Legal Service NSW
• Brennan Justice & Leadership Program
• UTS LSS Student Society

• Legal and Client Support Officer, Legal Aid Civil Immigration Department, 08/01/24, Present, Provide clerical and administrative support to the team, working with both legal and non-legal officers and stakeholders to ensure everything runs smoothly., Help clients by giving them accurate information and breaking down complex legal terms into plain, easy-to-understand language., Ensure clients and solicitors receive the best service possible, even when working under tight deadlines, by prioritizing tasks and collaborating closely with the team., As the first point of contact, handle a wide range of client behaviors and inquiries, always maintaining a high standard of service.
• Law Student Intern, Public Defenders Chambers, Sydney, 03/01/23, 06/01/24, Conducted detailed legal research on complex cases, analyzed case law, and put together chronologies to support ongoing cases., Worked directly with clients, helping them through court appearances and proceedings, while always maintaining confidentiality., Provided ad-hoc support to the legal assistant team, including answering phone calls and helping with reception tasks., Shadowed barristers during trials, taking detailed court notes and assisting as needed., Handled various administrative tasks like scanning, printing, and organizing documents for over ten different cases., Drafted summaries of evidence for five cases and provided merit advice for two re-sentencing appeals, ensuring accuracy and attention to detail under the guidance of a senior barrister., Collaborated with paralegals on complex legal issues, contributing to a supportive and team-oriented work environment.
• Advisory Board Member, Women's Legal Service NSW, 07/01/23, 09/01/23, Assisted in identifying emerging issues, such as gaps in protective measures for victims of coercive control, to work with the law reform coordinator on Crimes Legislation (Coercive Control)., Contributed to researching trends and presenting evidence that informed policy changes., Worked with a group to come up with practical suggestions and create guiding principles that aligned with the WLS's goals.
• Volunteer Juror, Australian Bar Association, Advanced Trial Advocacy Course, 01/01/24, 01/31/24, Participated as a juror in the ABA trial course and assisted with the ABA Advanced Trial Advocacy Intensive course., Observed trial proceedings closely, analyzing the strategic arguments presented by barristers.
• Project Coordinator, Raising Awareness for Advance Diversity Services UTSSOUL, 08/01/23, 08/31/23, Led a student team to increase awareness of NFP's inclusive services within LGBTIQA+ and CALD communities., Managed a diverse workload, demonstrating effective time management and multi-tasking skills in a high-pressure environment., Delivered a comprehensive final report that addressed the nonprofit's needs.
• Project Manager, Allens Neota UTS Law Tech Challenge for Social Justice, 03/01/23, 08/31/23, Led a team of six students, managing project tasks while collaborating with ICRC to come up with an educational application., Worked closely with the Neota project manager and Allen's mentor to gather and analyze requirements.

• Project Coordinator, INFOMATRIX, Sydney, 07/01/16, 12/31/20, Worked closely with early adopters and successfully turned over 30 of them into customers by building genuine relationships., Addressed client concerns promptly and offered top-notch service.
• Personal Trainer, FITNESS FIRST, Maroubra, 10/01/16, 03/31/17, Worked with a wide range of clients, running group exercise classes and one-on-one personal training sessions., Ensured each client's needs were understood.
• Project Coordinator (R&D), SYSTEM GROUP, IRAN, 01/01/16, 09/30/16, Built strong relationships with stakeholders, customers, and the management team., Developed solutions to enhance customer satisfaction.

• Collaborated with team members in the development of our new Immigration admin team.
• Achieved high performing feedbacks from solicitors on time efficiency and orgonisational skills.