Ramona Rivera
Darwin,NT
Summary
Dynamic Executive Assistant with a proven track record at NT Government, excelling in calendar management and stakeholder engagement. Adept at enhancing operational efficiency through meticulous document management and fostering strong relationships. Recognized for maintaining confidentiality while delivering exceptional customer service and supporting high-level executives in fast-paced environments.
Overview
24
24
years of professional experience
Work History
Executive Assistant – Office of the Chief Minister Cabinet
NT Government
10.2024 - Current
- Organized meetings, prepared agendas, and documented minutes accurately.
- Facilitated seamless communication between departments and external stakeholders.
- Coordinated executive schedules and managed calendar appointments efficiently.
- Maintained confidential files while handling sensitive information responsibly.
- Assisted with travel arrangements for executive trips, ensuring smooth logistics.
- Developed and implemented office procedures to enhance operational efficiency.
- Supported project management tasks by diligently tracking deadlines and deliverables.
- Responded to incoming emails and telephone calls, providing timely assistance.
Project Support Officer /Safety Development and Quality
NT Health
06.2024 - 10.2024
- Managed communication between project teams and external partners.
- Facilitated meetings to discuss project updates and next steps.
- Organized training sessions for staff on new protocols and procedures.
- Coordinated project schedules and timelines for health initiatives.
Workforce and Recruitment
NT Health
03.2022 - 06.2024
- Collaborated with department heads to determine staffing needs and job requirements.
- Managed applicant tracking system to enhance recruitment processes and communication efficiency.
- Created job postings, sourced candidates online, and screened applications for suitability.
- Facilitated onboarding sessions for new hires to ensure smooth company integration.
- Engaged with external recruitment agencies to improve talent sourcing strategies.
- Coordinated with hiring managers to establish hiring priorities and needs assessments.
- Evaluated recruitment initiatives' effectiveness through meetings with managers.
COVID Screener/Reception/Corp Admin
NT Health
08.2020 - 03.2022
- Managed multi-line phone system, efficiently routing calls to appropriate departments.
- Scheduled appointments and maintained calendar for staff and client engagements.
- Greeted visitors, directing them to designated personnel with professionalism.
- Processed incoming and outgoing mail and packages to ensure timely delivery.
- Maintained organized reception area, promoting a welcoming atmosphere.
- Handled confidential information with utmost discretion and professionalism.
- Provided administrative support across departments, including data entry and document management.
- Updated customer records accurately, ensuring reliable account maintenance.
Cargo Officer (Domestic)
Qantas Freight, Darwin NT
Darwin, NT
02.2014 - 04.2020
- Operated cargo handling equipment for efficient loading and unloading of air freight.
- Coordinated with team members to optimize cargo movement within warehouse.
- Trained new employees on safety practices and cargo handling procedures.
- Maintained accurate records of incoming and outgoing packages.
- Communicated with airline representatives regarding cargo status and specific requirements.
- Performed regular maintenance checks on equipment to ensure operational readiness.
- Assisted in inventory management by tracking shipments and monitoring stock levels.
- Prepared necessary documentation such as bills of lading and invoices for shipments.
Reservations Supervisor
Rydges Darwin Airport Hotel (Previous Darwin Airport Resort)
06.2010 - 02.2014
- Supervised reservations team to optimize booking efficiency and service quality.
- Managed daily front desk operations and reservation systems for seamless guest experiences.
- Coordinated interdepartmental collaboration to address guest inquiries and resolve issues.
- Trained staff on customer service standards and effective booking procedures.
- Monitored reservation system accuracy, updating records as necessary.
- Developed staff schedules to enhance coverage during peak periods.
- Facilitated effective communication between management and reservation personnel.
- Maintained comprehensive records of all bookings and cancellations in the system.
Front Desk
Darwin Airport Resort
01.2008 - 06.2010
- Managed front desk operations to create a welcoming environment for visitors.
- Answered phone calls, directing inquiries to appropriate staff members.
- Prepared documents for meetings, ensuring clarity and easy access.
- Monitored office supplies, maintaining necessary inventory levels through timely orders.
- Implemented filing systems for efficient retrieval of documents and records.
- Handled sensitive client information with strict confidentiality and professionalism.
- Maintained an organized reception area, ensuring prompt attention for all guests.
- Provided excellent customer service by responding swiftly to inquiries via phone or email.
Personal Assistant to the General Manager
Banyan Tree Hotel and Resort, Phuket, Thailand
Phuket
01.2007 - 01.2008
- Managed daily schedules and appointments for General Manager effectively.
- Coordinated interdepartmental communication and engagement with external stakeholders.
- Organized travel arrangements and created detailed itineraries for business trips.
- Prepared meeting agendas and accurately recorded minutes during discussions.
- Maintained confidential files and documents, ensuring meticulous attention to detail.
- Facilitated new staff onboarding by providing essential resources and support.
- Handled incoming emails on behalf of General Manager, responding to queries efficiently.
- Greeted visitors professionally, addressing inquiries from customers and stakeholders.
Executive Assistant to The Resident Manager
Shangri-la's Mactan Island Resort and Spa, Cebu Philippines
Cebu
01.2006 - 01.2007
- Coordinated travel arrangements, including itineraries and accommodations for executives and team members.
- Managed scheduling and calendar coordination to optimize time management.
- Organized filing systems for efficient document retrieval and record maintenance.
- Assisted in preparing reports and presentations for departmental meetings.
- Communicated with clients and vendors to address project requirements effectively.
- Maintained office supplies inventory, ordering replacements as necessary.
- Answered incoming calls and responded to emails, faxes, and inquiries from customers and vendors.
Guest Service Officer
Shangri-la's Mactan Island Resort and Spa, Cebu Philippines
Cebu
06.2004 - 01.2006
- Welcomed guests and provided essential information on resort amenities and services.
- Efficiently assisted guests with check-in and check-out processes to enhance experience.
- Resolved guest inquiries and issues promptly to maintain high satisfaction levels.
- Coordinated closely with housekeeping to uphold cleanliness standards in guest areas.
- Managed bookings and reservations using property management systems for accuracy.
- Organized logistics for events, ensuring smooth operations and guest satisfaction.
- Provided clear directions regarding hotel facilities within the building for convenience.
- Delivered concierge services including restaurant reservations and transportation arrangements.
Sales Executive
Hanjin Shipping, Cebu Philippines
Cebu
06.2001 - 06.2003
- Maintained organized displays to maximize product visibility and engage customers.
- Processed transactions accurately via point-of-sale systems while ensuring secure cash handling.
- Assisted customers in product selection by providing informed recommendations.
- Managed inventory by tracking stock levels and placing timely replenishment orders.
- Engaged customers through effective communication to build relationships and enhance loyalty.
- Resolved customer inquiries and complaints promptly, ensuring satisfaction and retention.
- Guided customers in locating specific products while answering questions and offering advice.
- Collaborated with sales team members to achieve collective targets.
Education
Bachelor of Business and Administration -
University of San Carlos
Cebu City, Philippines01.2001
Skills
- Outstanding Organisation and Time Management Skills: A proven ability to work effectively in a high pressure environment; more specifically, to complete effectively multiple tasks with positive outcomes within tight timeframes while reporting to two senior executives concurrently
- Calendar management
- Travel arrangement
- Office procedures
- Stakeholder engagement
- Meeting coordination
- Document management
- Time management
- Customer service
- Attention to detail
- Confidentiality assurance
- Attention to Detail: Demonstrated consistent diligence in accomplishing a wide range of administrative and liaison tasks
- Confidentiality and tact: A demonstrated capacity for exercising confidentiality and tact
- Relationship Management and Networks: Demonstrated capacity to build and sustain diverse internal and external relationships including strong business and supplier networks
- Communications: Experience in corporate communications including, handling emails and sending out Memos to the Executive Board
References
- Derek, Mayger, Ministerial Adviser, 0418 841 474, NT Government
- Ashlee, King, Business Manager, 0407 117 919, Northern Territory Government
- Karyn, Bell, Operations Manager, 89272071, Qantas Freight Darwin
Timeline
Executive Assistant – Office of the Chief Minister Cabinet
NT Government
10.2024 - Current
Project Support Officer /Safety Development and Quality
NT Health
06.2024 - 10.2024
Workforce and Recruitment
NT Health
03.2022 - 06.2024
COVID Screener/Reception/Corp Admin
NT Health
08.2020 - 03.2022
Cargo Officer (Domestic)
Qantas Freight, Darwin NT
02.2014 - 04.2020
Reservations Supervisor
Rydges Darwin Airport Hotel (Previous Darwin Airport Resort)
06.2010 - 02.2014
Front Desk
Darwin Airport Resort
01.2008 - 06.2010
Personal Assistant to the General Manager
Banyan Tree Hotel and Resort, Phuket, Thailand
01.2007 - 01.2008
Executive Assistant to The Resident Manager
Shangri-la's Mactan Island Resort and Spa, Cebu Philippines
01.2006 - 01.2007
Guest Service Officer
Shangri-la's Mactan Island Resort and Spa, Cebu Philippines
06.2004 - 01.2006
Sales Executive
Hanjin Shipping, Cebu Philippines
06.2001 - 06.2003
Bachelor of Business and Administration -
University of San Carlos