Mona Shadabi

In preparation for the implementation of a high-profile international convention scheduled to take place in Israel in May 2023, with approximately 1600 participants from over 170 countries, as an associate project manager, undertook the following responsibilities:

• Maintained consistent communication with the Ministries of the Interior and Foreign Affairs in Israel to establish the necessary procedures to be followed.
• Played a role in establishing, evaluating, and adjusting the project timeline.
• Monitored the progress of each individual case within the project.
• Ensured the efficient flow of information as required by government authorities.
• Prepared weekly progress reports.
• Managed participant profiles using an online registration and data management system.
• Prepared comprehensive project documentation, including manuals and reports, upon the successful completion of the project.

Ensured smooth entry and exit for participants entering and leaving the country.

• Handled incoming and outgoing communications, ranging from routine to confidential.
• Utilized Documentum software for managing individual cases.
• Conducted extensive research and based on the findings, drafted official communications in both English and Persian languages.
• Edited translations of the communications in both languages.
• Conducted quality control (QC) and fact-checking processes before dispatching any official communications.
• Managed unit’s internal Confluence wiki page.
• Ensured that the manual associated with the role remained up-to-date.
• Collaborated in a consultative environment, demonstrating a positive attitude and flexibility when incorporating suggested changes to drafts.

• Delivered essential administrative support to enhance the daily operations of the office.
• Handled both internal and external correspondence efficiently.
• Played a role in employee management, including training for new staff members.
• Maintained office records and established an organized filing system.
• Coordinated logistical arrangements for routine consultative meetings involving up to 60 participants.
• Managed various long and short-term projects within the office.
• Arranged activities aimed at promoting collaboration and friendship among employees from diverse professional and cultural backgrounds.

• Collaborated with management to establish sales Key Performance Indicators (KPIs).
• Played a role in enabling the sales team to not meet sales targets.
• Crafted the weekly work schedule.
• Conducted comprehensive training sessions for new team members.
• Managed inventory.
• Upheld visual merchandising standards.
• Ensured precise cash handling and banking procedures.

Compiled and presented weekly sales reports to the management team

• Product knowledge, customer service and sales
• Upheld store cleanliness standards.
• Pursued Key Performance Indicators (KPIs).
• Operated point-of-sale (POS) systems.
• Ensured precise cash handling and banking procedures.