Mona Soliman
Mentone,Victoria
Summary
A self-starter and quick learner with over 7 years of experience in customer service and leadership roles. I possess a versatile skill set, excelling in mentoring, mediating between employees, and leading projects. Recognized for exceptional organizational abilities, creativity, and critical thinking. I thrive in dynamic environments where no two days are the same, working effectively and efficiently. Colleagues describe me as a highly motivated team player with strong analytical, creative, and solution-oriented skills. I take initiative, get things done, and have strong influencing capabilities, always maintaining a growth mindset.
Overview
12
12
years of professional experience
1
1
Certification
Work History
F&B Manager
Melbourne Business School
Melbourne, VIC
06.2022 - Current
- Contributed to long-term business growth strategies through meticulous competitor analysis, market research initiatives, and regular reviews of operational effectiveness.
- Oversaw all aspects of event planning, including menu creation, staffing, setup, and teardown for successful execution.
- Proactively identify and respond to customer needs and concerns.
- Collaborate on menu creation and implement continuous improvements.
- Attract, recruit, train, and appraise talented F&B staff.
- Foster a motivational and teamwork-oriented environment through effective communication.
- Establish and manage targets, KPIs, schedules, policies, and procedures.
- Report on sales results and productivity metrics.
OUTLET MANAGER
Arts Centre Melbourne
04.2018 - Current
- Responsible for creating and maintaining the master roster that compliments the individual outlets needs
- Coordinate the day to day scheduling of staff, including sick leave, personal leave and replacement
- Uphold methods and practises intended to track and control labour, food, and beverage expenditures including stock management
- Recruited, trained and managed waitstaff, team leaders
- Directly collaborate with the operational manager to plan marketing activities to introduce new items and increase sales
- Training employees with customer-facing responsibilities to foster strong team performance and advance staff development, including conducting annual PDP's
- Develop and maintain effective client and customer reports
- Carefully review and evaluate business operations to effectively align workflow, productivity, and customer satisfaction.
GENERAL MANAGER
Mart Cafe
01.2015 - 01.2018
- Responsible for creating and maintaining rosters for both FOH & kitchen
- Coordinate the day to day scheduling of staff, including sick leave, personal leave and replacement
- Developed and executed a strategic plan, forecasted, and proposed budgets and reported on financial performance and impact measurement to the vendor
- Recruited, trained and managed waitstaff, team leaders and supervisors
- Maintained systems and procedures for monitoring and regulating bar/food/labour costs including managing stock
- Ensured guest satisfaction and established professional relationships through constant client interaction
- Collaborated directly with vendors to plan events for the community and to promote new products and increase sales
- Planned and developed jazz nights and generated a stakeholder support network during festival season.
PROGRAM COORDINATOR
Motel Mozaique Music, Arts & Performance
11.2013 - 01.2015
- Programmed, planned, and executed the guided tours, that showcases the city of Rotterdam
- Recruited jong artistes to partake in the guided tour
- Oversaw the program budget, including tracking billing, payments, and other financial transactions
- Coordinated interactions/relationships between staff, clients, administrators, and all other program stakeholders
- Scheduled and organised program-related meetings and events.
EVENT MANAGER
Foundation for Literature & Society
11.2012 - 01.2015
- Produced, programmed an executed an academic debate for youth between 18-25yo
- Successfully wrote a grant proposal, monitored impact, and reported results
- Managed the program with a $10K budget
- Recruited, trained and supervised volunteers for the day
- Managed the production as well as the programming.
Education
Bachelor of Applied Science - Social & Cultural Developer
Utrecht University Faculty of Social Professions
Utrecht 01.2013
Bachelor of Applied Science - Hotel Management
Aventus University
Apeldoorn 01.2008
Skills
- Cost controls
- Work Planning and Prioritization
- Payroll Administration
- POS Terminal Operation
- Recruitment
- Budget Administration
- Training and Onboarding
- Coaching and Mentoring
- Employee Performance Evaluations
Languages
Dutch (fluently)
English (fluently)
Arabic (spoken fluently)
Digital Proficiency
- MS Office
- Google Apps
- Teams
- Outlook
- Bork Connector
- Foodhub
- Etivity
- Tambla
- Eatec
- POS
Certification
Certificate IV in HR Resource Manager
Timeline
F&B Manager
Melbourne Business School
06.2022 - Current
OUTLET MANAGER
Arts Centre Melbourne
04.2018 - Current
GENERAL MANAGER
Mart Cafe
01.2015 - 01.2018
PROGRAM COORDINATOR
Motel Mozaique Music, Arts & Performance
11.2013 - 01.2015
EVENT MANAGER
Foundation for Literature & Society
11.2012 - 01.2015
Bachelor of Applied Science - Social & Cultural Developer
Utrecht University Faculty of Social Professions
Bachelor of Applied Science - Hotel Management
Aventus University