MONA Xu
U113 9 FOUNDATION BVD, BURWOOD EAST,VIC
Summary
Dedicated and liable candidate seeking a challenging position at a dynamic brand to leverage my passion in a customer service role with strong communication skills, and exceptional customer service experience to contribute to the brand’s success.
Overview
2
2
years of professional experience
Work History
Holiday Season Sales Advisor
H&M Hennes & Mauritz
11.2023 - 04.2024
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by establishing rapport with customers and identifying their needs.
- Managed cash register transactions accurately, ensuring a balanced drawer at the end of each shift.
- Assisted store management in maintaining merchandise displays for optimal visual appeal and inventory control.
- Promoted a positive work atmosphere among colleagues through teamwork initiatives that contributed to achieving common goals.
- Boosted customer satisfaction by providing personalized product recommendations and efficient service.
Sales Assistant
ST STATION (Boutique Store)
10.2022 - 10.2023
- Provide exceptional customer service by assisting clients with styling advice and product knowledge
- Take a creative approach in attracting and retaining clients
- Solve any problems towards returning and exchanging products with patient
- Explain the trends about colour and style, and give recommendations depends on customers’ needs
- Have a great interest in the brand and stayed up to date with the latest fashion trends
Education
Master of Professional Accounting (Advanced) -
Monash University
Melbourne, VICSkills
- 2 years of experience in the retail industry
- Proficient in trend analysis and customer service
- Strong interpersonal and communication skills (English&Mandarin)
- Exceptional attention to detail and the ability to work in a fast-paced environment
references
Available upon request
Timeline
Holiday Season Sales Advisor
H&M Hennes & Mauritz
11.2023 - 04.2024
Sales Assistant
ST STATION (Boutique Store)
10.2022 - 10.2023
Master of Professional Accounting (Advanced) -
Monash University
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