Mona Bojamma Mukkatira Raja

Project Summary- VitalAdmin is an admin tool that helps users manage different parts of the VitalDx Laboratory Information System (LIS) used by healthcare labs. Its easy-to-use dashboard lets admins handle multiple tasks quickly without dealing with complex technical steps, making task management more efficient.

• Led End-to-End Product Management for a Laboratory Information System (LIS) Admin Tool, from requirements gathering to implementation, driving improvements in administrative efficiency and user experience.
• Collaborated with internal and external stakeholders to elicit, document, and translate business needs into clear technical requirements and user stories, ensuring alignment with project goals.
• Managed and prioritized the product backlog in alignment with business objectives and customer feedback, ensuring focused and value-driven delivery.
• Actively facilitated Agile ceremonies, including sprint planning, daily stand-ups, sprint reviews, and retrospectives, contributing to improved team collaboration and timely delivery.
• Conducted gap analyses to identify discrepancies between current and desired states, leading to actionable recommendations.
• Coordinated across cross-functional teams—development, QA, and delivery—to streamline workflows and ensure solutions met client expectations and quality standards.
• Led User Acceptance Testing (UAT), working closely with stakeholders to validate solutions and ensure successful deployment with minimal post-release defects.
• Designed and delivered training sessions and support documentation, enabling smooth adoption of new features and tools by end users.
• Maintained strong, ongoing stakeholder communication, proactively incorporating feedback and providing consistent performance updates to build trust and transparency.
• Achieved measurable outcomes, including: a. 65% reduction in admin-related support calls within the first three months post-launch. b. Over 40% reduction in turnaround time for routine admin tasks, such as user role changes.
• Recognised with Employee of the Month Award for outstanding contribution to project success and team collaboration.

Project Summary- VitalDX is a software solution designed to support the entire workflow in diagnostic labs across the U.S. It is a hosted application that helps labs manage the receipt, tracking, processing, diagnosis, and reporting of pathology specimens. VitalDX is HIPAA compliant, with all team members trained and regularly audited for data security. The software also provides management reports to help with analysis and decision-making.

• Captured and translated complex pathology lab workflows into detailed system enhancement requirements, ensuring alignment with HIPAA compliance standards and operational needs.
• Authored comprehensive functional specifications and workflow diagrams, supporting smoother development cycles and improving solution quality and traceability.
• Led stakeholder engagement throughout project phases by conducting regular meetings to present updates, gather feedback, and maintain alignment on scope and priorities.
• Facilitated stakeholder workshops and managed end-to-end testing, resulting in on-time UAT sign-off and a significant reduction in post-release defects.
• Developed user-friendly training materials and supported onboarding, accelerating system adoption and improving end-user productivity across clinical teams.
• Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.

Project Summary- VitalPulse is a live laboratory monitoring dashboard designed to give lab staff real-time visibility into daily operations and specimen lifecycles. The system tracks specimens at every stage in the laboratory process, helping staff quickly identify bottlenecks, ensure smooth workflow management, and improve overall operational efficiency.

• Designed real-time dashboards to visualize the specimen lifecycle by integrating data from the Laboratory Information System (LIS), improving transparency and enabling continuous monitoring across laboratory operations.
• Gathered and analyzed stakeholder requirements to guide the design and development of accurate, user-focused dashboards that addressed key operational and reporting needs.
• Maintained ongoing engagement with clients through regular meetings, feedback sessions, and progress updates to ensure deliverables remained aligned with expectations and evolving business priorities.

Project Summary- Rapid Reconciliation helps users quickly and accurately post payments from electronic and paper 835 files by automating the process. It uses configurable rules to automatically handle claims that were previously left as "Pending Adjustments." These rules decide what action to take—such as adjusting, billing a secondary payer, disputing, or charging the patient—based on factors like payer, procedure, adjustment reason, and amounts. This automation reduces repetitive work and saves time for billing offices and practices.

• Led requirement gathering and implementation for the Rapid Reconciliation payment automation tool, significantly reducing manual billing efforts.
• Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
• Improved business processes by analyzing current practices and recommending optimization strategies.
• Optimized workflow processes to enhance overall productivity and achieve operational excellence.
• Supported functional testing and facilitated client demos, ensuring thorough validation and stakeholder buy-in throughout release cycles.
• Delivered a solution automating over 60% of routine payment posting tasks, drastically reducing turnaround time and minimizing errors in claims reconciliation.
• Received formal client appreciation recognizing outstanding contribution to the project’s successful delivery and impact.

Project Summary- The Practice Management System helps large clinics and medical billers manage administrative tasks from start to finish. It supports different billing types like medical, dental, and institutional, processes payments in various ways, and offers quick reconciliation. The system also allows scheduling appointments, checking patient eligibility, verifying dental services, and managing dental treatment plans with easy tracking through dental charting.

• Managed end-to-end requirements gathering and documentation using Waterfall methodology, streamlining clinic administrative processes and improving operational efficiency.
• Developed workflows and wireframes to provide clear guidance to the development team, enhancing understanding and minimizing rework.
• Facilitated stakeholder engagement sessions to align expectations, validate requirements, and foster collaborative decision-making.
• Supported testing, client demos, and release planning, ensuring timely delivery and smooth project rollout.

Project Summary- SPANICDXchange is an ICD-10 translation tool developed by SPAN to help coders transition to the ICD-10 coding system. It can easily integrate with healthcare applications through web services or be used as a standalone web app. The tool supports both forward and backward coding based on the latest mappings and reimbursement rules. Features like smart search, export/import options, and code settings help users handle complex coding conversions smoothly.

• Led the integration of the ICD-10 transition tool with the Practice Management System (PMS), facilitating smooth adoption of the new coding standard.
• Participated in rigorous testing and validation to ensure tool functionality, accuracy, and compliance with healthcare standards.
• Enabled successful rollout across multiple healthcare organizations, reducing coder lookup time by over 60% and significantly improving coding accuracy.