Monali Wijegunaratne
Chadstone,VIC
Summary
Seeking a job along with my education to develop my skills and knowledge and to work in order to increase the profit of the company. I am presently working towards becoming a Chartered Institute of Management Accountants (CIMA) member, having obtained a bachelor’s degree in Tourism and Hospitality Management from Stott's College with success. I'm actively looking for a chance to land a demanding job at a respectable company. My goal is to take use of and improve upon my outstanding abilities in managing organizations, interacting with customers, managing fast-paced work situations, and accomplishing goals.
Overview
4
4
years of professional experience
Work History
Manager
171 Café and Restaurant
Templestowe, Melbourne, VIC
06.2023 - 04.2024
- Capacity to guide and inspire a group of varied employees, manage obligations and assign work well, Outstanding customer service abilities to establish a friendly and upbeat environment, Capacity to address client concerns and provide timely resolutions
- Handle staff schedules, supplies, and inventory with efficiency, Arrange and oversee promotions, events, or unique activities, financial management abilities include budgeting and financial planning, Capacity to maximise profitability, limit costs, and oversee expenditures
Customer Service Cashier
Elephant House
Glen Waverly, VIC
01.2022 - 12.2023
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Resolved customer complaints in a professional manner.
- Assisted customers with locating merchandise within the store.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
Team Member
Woolworths
02.2020 - 09.2022
- Acquired basic customer service skills, while adjusting to a team setting to suit the team’s needs and priorities
- Worked in a high-pressure time-sensitive environment requiring efficient and fast paced work.
Customer Service Representative
Mooju Restaurant
Wantirna, VIC
01.2021 - 01.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
Bachelor of Hospitality & Tourism Management -
Acknowledgement Education Melbourne
01.2023
Some College (No Degree) - Charted Institute Of Management Accountancy
Wisdom Business Academy
Sri LankaSkills
- Good Communication
- Time Management
- Conflict Resolution
- Leadership
- Friendly, Polite & helpful
- Responsible
- Customer Service Skills
- Teamwork Skills
- Leadership Skills
- Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
References
Available upon request
Timeline
Manager
171 Café and Restaurant
06.2023 - 04.2024
Customer Service Cashier
Elephant House
01.2022 - 12.2023
Customer Service Representative
Mooju Restaurant
01.2021 - 01.2022
Team Member
Woolworths
02.2020 - 09.2022
Bachelor of Hospitality & Tourism Management -
Acknowledgement Education Melbourne
Some College (No Degree) - Charted Institute Of Management Accountancy
Wisdom Business Academy
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