LAKSHI SANDAMALI JAYAWILA

• Responded to emails and other correspondence to facilitate communication and enhance productivities of the High Commissioner's office.

• Responded to inquiries by directing calls to appropriate personnel.
• Processed payments using cash and credit cards, maintaining accurate records of transactions.
• Facilitated communication between customers and various departments and staff.

• Financial Service Management – Daily payments, Management of Invoices, payment in connection with Financial Accounting system of the Government of Seychelles, acquisition of standard items and processing travel & accommodation for officials of the High Commission, Staff Pay roll, Overtime. Annual Budget.
• Human Resource Management – Managing the travel arrangements, keeping accurate records of employees within the High Commission (personal Files) & administering registers relating to recruitment, interviews, leave, resignations, contracts, Agreements with third parties & other HR issues.
• Administrative Management – Managing the filing system for the office, managing and accurate record of all incoming & outgoing documents, taking notes of meetings
• & Prepare routine correspondence & reports.
• Inventory Management - Purchasing, write-off, selling and maintain the Inventory registry of the Mission.
• Protocol Work – Mission related all the protocol work with Ministry of Foreign
• Relations.
• Consular Affairs – Authentication of documents and issuance of emergency passport documents.
• Secretarial Role – H.E. Philippe Le Gall, H.E. Mr. David Pierre and Mr. H.E. Conrad
• Mederic. Interpretation and translation.

• Delivered top-notch administrative support to office staff, promoting excellence in office operations.
• Responded to customer calls and emails to answer questions about products and services.
• Described products to customers and how best to care for merchandise.
• Utilized problem-solving skills to address customer queries and complaints.
• Gathered and verified data from customers to promote marketing initiatives.

• Proven ability to learn quickly and adapt to new situations.
• Managed time efficiently in order to complete all tasks within deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Excellent communication skills, both verbal and written.
• Organized and detail-oriented with a strong work ethic.

• Analyzed customer feedback to identify areas for improvement.
• Gained knowledge of company policies, protocols and processes.
• Organized projects and contests to increase sales and encourage exceptional customer service.