Monet Wise
Forster
Summary
Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Holiday property manger
The STR Agency
Forster
02.2024 - Current
- Managed tenant communications and resolved issues promptly.
- Managed all maintenance requests from tenants in a timely manner.
- Assisted guests with check-in and check-out processes efficiently.
- Resolved guest inquiries and complaints with professionalism and empathy.
- Managed reservations using hotel management software and systems.
- Provided information about local attractions and services to enhance guest experience.
- Collaborated with housekeeping and maintenance teams to ensure guest satisfaction.
- Processed payments and handled cash transactions accurately and securely.
- Trained new staff on customer service protocols and hotel procedures effectively.
- Resolved guest complaints in a professional manner.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Handled customer complaints professionally and efficiently.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Greeted walk-in and phone guests, determining interests and needs.
- Provided assistance to guests throughout their stay.
- Maintained cleanliness of lobby area and front desk counter.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Salesperson
Harvey Norman
Forster
03.2021 - 11.2023
- Assisted customers in selecting products that meet their needs.
- Trained new staff on sales techniques and company policies effectively.
- Developed key customer relationships to increase sales.
- Resolved customer complaints promptly and efficiently.
- Provided personalized service to build relationships with customers.
- Maintained current store, product, and promotional knowledge to drive consistent sales.
- Performed regular follow-ups with clients to ensure satisfaction with purchases.
- Developed and implemented strategies to meet sales quotas.
- Participated in trade shows and sales events to promote products.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Negotiated deals and handled complaints or objections.
Education
CERTIFICATE IV IN REAL ESTATE PRACTICE
Think Real Estate
05.2024 - 11.2025
Skills
- Effective communication
- Sales strategy
- Guest relations
- Property management expertise
- Customer service
- Sales proficiency
- Sales process
- Sales incentives
- Sales team development
- Sales strategies
- Team collaboration
- Property maintenance
- Closing techniques
- Sales analytics
- Product description
- Brand storytelling
- Sales strategy development
- Relationship building
- Sales presentations
- Active listening
- Sales software proficiency
Certification
- Certificate of Registration – Assistant Agent (Real Estate) NSW Completed through Think Real Estate Registered with NSW Fair Trading and compliant with the Property and Stock Agents Act 2002.
Affiliations
- Spending time with my dog
- Painting, interior design, and other creative projects
- Travel planning and researching new places
- Reading books and listening to podcasts
Timeline
CERTIFICATE IV IN REAL ESTATE PRACTICE
Think Real Estate
05.2024 - 11.2025
Holiday property manger
The STR Agency
02.2024 - Current
Salesperson
Harvey Norman
03.2021 - 11.2023