Monette Hardstone
Coomera,QLD
Summary
Customer service oriented with technical knowledge and critical thinking skills to thrive in various environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
Loyalty to employer have been with company for 35 years in various roles and various states.
Hard working honest and reliable.
Overview
35
35
years of professional experience
Work History
Store Empowerment Representative
David Jones
Broadbeach , Qld
02.2024 - Current
- Store representative to assist the company direction in creating a diverse and inclusive environment
- Liase between senior management and employees to implement company directives and create instore directives and events.
- Attend regular meetings and training sessions to enhance employee engagement and well being to create an overall productive work place. Also
Visual Merchandiser
David Jones
Broadbeach , Qld
07.1990 - Current
- Monitored competitor visual merchandising tactics to benchmark and innovate beyond industry standards.
- Created retail displays to highlight particular products and drive sales according to corporate strategy.
- Organized engaging front-facing displays to capture customer interest and drive revenue growth.
- Ensured all signage was up-to-date and accurately reflected current promotions.
- Conducted research on trends in retail design, color schemes, lighting, display techniques.
- Implemented corporate visual standards via planogram updates, emails and verbal feedback.
- Designed and executed innovative window displays to increase customer engagement and drive foot traffic.
- Monitored weekly, monthly and quarterly achievement goals.
- Trained retail staff on visual merchandising standards and practices to ensure store-wide consistency.
- Helped customers locate desired items and assisted with carrying heavy loads.
- Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy.
- Consulted with management and advertising teams to plan optimal promotions.
- Maintained a high level of organization and cleanliness throughout the store.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Taught sales staff to properly coordinate clothing racks and counter displays to maximize promotional effectiveness.
- Placed prices and descriptive signage to enhance displays and promote items.
- Organized store layout, fixtures and visual merchandising standards.
- Implemented sustainability practices in visual merchandising materials selection and disposal.
Sales Manager
David Jones
Robina , Qld
02.2009 - 04.2012
- Used change methodologies to increase sales and led projects for increased productivity.
- Coached, developed and motivated team to achieve revenue goals.
- Participated in negotiations with vendors regarding product purchases or contracts.
- Managed daily operations of sales department, including supervision of staff members.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Executed strategic sales plans to expand customer base and revenue.
- Created and presented monthly reports to management on sales performance.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Established relationships with key clients, while maintaining existing customer base.
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
Education
High School Diploma -
Beaudesert State High School
Qld12-1988
Skills
- Telephone reception
- Strategic direction
- Client services
- Paperwork processing
- Cross-functional team development
- Market research
- Product promotions
- Client relationship building
- Sales reporting
- Customer relations
- Data entry proficiency
- Business growth and retention
- Performance improvement
- Revenue generation
- Customer support
- Goal-oriented mindset
- Staff training
Timeline
Store Empowerment Representative
David Jones
02.2024 - Current
Sales Manager
David Jones
02.2009 - 04.2012
Visual Merchandiser
David Jones
07.1990 - Current
High School Diploma -
Beaudesert State High School