Mongkoltham Supapon
Sydney,NSW
Summary
Successful Relation clients leading, training and motivating employees to consistently exceed targets. Delivers exceptional service to every guest as head of high-performance team dedicated to top-notch customer relations. Competent in business management, marketing and inventory control.
Overview
9
9
years of professional experience
Work History
Cafe Supervisor
Oliverbrown
09.2022 - 03.2023
- Enhanced customer satisfaction by efficiently managing cafe operations and addressing guest concerns promptly.
- Increased employee productivity through effective scheduling, task delegation, and performance monitoring.
- Developed strong relationships with suppliers, ensuring timely deliveries and cost-effective purchasing of cafe essentials.
- Streamlined inventory management processes for improved accuracy and reduced waste.
Customer Service Supervisor
Perpetual
08.2021 - 03.2022
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Managed meeting room setup and breakdown, ensuring timely transitions between events.
- Collaborated with catering team to provide exceptional food and beverage service for meetings and events.
Cafe Barista
Cafe Shop
02.2018 - 03.2019
- Enhanced customer experience by providing personalized beverage recommendations and efficiently preparing orders.
- Maintained a clean and organized workspace, ensuring high standards of hygiene and safety for both staff and customers.
- Collaborated with team members to streamline cafe operations, resulting in improved service times and increased customer satisfaction.
- Demonstrated excellent multitasking abilities by simultaneously managing drink preparation, order-taking, and cash register duties.
Data Entry Clerk
IPSTAR Broadband
07.2016 - 06.2017
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Increased team efficiency by training new data entry clerks on company software, processes, and best practices.
- Streamlined workflow with automation techniques, reducing manual input time and minimizing potential for human error.
- Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
VIP Services Representative
The Star Casino
09.2013 - 04.2017
- Enhanced customer satisfaction by promptly addressing and resolving VIP guest concerns and inquiries.
- Streamlined reservation processes for improved efficiency, resulting in increased bookings and revenue.
- Maintained detailed records of VIP guest preferences to personalize their experience during future visits.
- Coordinated with various departments to ensure seamless execution of special events and promotions targeted at VIP clientele.
- Collaborated with other team members to consistently deliver top-notch service to all guests, including high-profile individuals.
Education
Master of Arts - Business Administration And Management
Macquarie University
Sydney, NSW12.2021
Skills
- Business Operations
- Team Collaboration
- Document Preparation
- Marketing initiatives
- Customer Service in corporate
- Organizational Skills
- Analytical Skills
Timeline
Cafe Supervisor
Oliverbrown
09.2022 - 03.2023
Customer Service Supervisor
Perpetual
08.2021 - 03.2022
Cafe Barista
Cafe Shop
02.2018 - 03.2019
Data Entry Clerk
IPSTAR Broadband
07.2016 - 06.2017
VIP Services Representative
The Star Casino
09.2013 - 04.2017
Master of Arts - Business Administration And Management
Macquarie University