Summary
Overview
Work History
Education
Skills
Timeline
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Mongkoltham Supapon

Sydney,NSW

Summary

Successful Relation clients leading, training and motivating employees to consistently exceed targets. Delivers exceptional service to every guest as head of high-performance team dedicated to top-notch customer relations. Competent in business management, marketing and inventory control.

Overview

9
9
years of professional experience

Work History

Cafe Supervisor

Oliverbrown
09.2022 - 03.2023
  • Enhanced customer satisfaction by efficiently managing cafe operations and addressing guest concerns promptly.
  • Increased employee productivity through effective scheduling, task delegation, and performance monitoring.
  • Developed strong relationships with suppliers, ensuring timely deliveries and cost-effective purchasing of cafe essentials.
  • Streamlined inventory management processes for improved accuracy and reduced waste.

Customer Service Supervisor

Perpetual
08.2021 - 03.2022
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Enhanced team productivity through regular coaching, feedback, and performance evaluations.
  • Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Managed meeting room setup and breakdown, ensuring timely transitions between events.
  • Collaborated with catering team to provide exceptional food and beverage service for meetings and events.

Cafe Barista

Cafe Shop
02.2018 - 03.2019
  • Enhanced customer experience by providing personalized beverage recommendations and efficiently preparing orders.
  • Maintained a clean and organized workspace, ensuring high standards of hygiene and safety for both staff and customers.
  • Collaborated with team members to streamline cafe operations, resulting in improved service times and increased customer satisfaction.
  • Demonstrated excellent multitasking abilities by simultaneously managing drink preparation, order-taking, and cash register duties.

Data Entry Clerk

IPSTAR Broadband
07.2016 - 06.2017
  • Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
  • Increased team efficiency by training new data entry clerks on company software, processes, and best practices.
  • Streamlined workflow with automation techniques, reducing manual input time and minimizing potential for human error.
  • Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.

VIP Services Representative

The Star Casino
09.2013 - 04.2017
  • Enhanced customer satisfaction by promptly addressing and resolving VIP guest concerns and inquiries.
  • Streamlined reservation processes for improved efficiency, resulting in increased bookings and revenue.
  • Maintained detailed records of VIP guest preferences to personalize their experience during future visits.
  • Coordinated with various departments to ensure seamless execution of special events and promotions targeted at VIP clientele.
  • Collaborated with other team members to consistently deliver top-notch service to all guests, including high-profile individuals.

Education

Master of Arts - Business Administration And Management

Macquarie University
Sydney, NSW
12.2021

Skills

  • Business Operations
  • Team Collaboration
  • Document Preparation
  • Marketing initiatives
  • Customer Service in corporate
  • Organizational Skills
  • Analytical Skills

Timeline

Cafe Supervisor

Oliverbrown
09.2022 - 03.2023

Customer Service Supervisor

Perpetual
08.2021 - 03.2022

Cafe Barista

Cafe Shop
02.2018 - 03.2019

Data Entry Clerk

IPSTAR Broadband
07.2016 - 06.2017

VIP Services Representative

The Star Casino
09.2013 - 04.2017

Master of Arts - Business Administration And Management

Macquarie University

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Mongkoltham Supapon