Monias Bona
Gold Coast
Summary
Dynamic and adaptable team member committed to business success and continuous professional growth. Proven experience in customer service roles, complemented by exceptional problem-solving, organizational, and planning skills. Resourceful individual dedicated to enhancing team productivity through effective support, including sorting parts and stocking supplies. Values quality and collaboration, consistently striving for personal improvement and the overall advancement of the organization.
Overview
8
8
years of professional experience
Work History
Merchandise Stocker
Costco Wholesaler
11.2023 - Current
- Monitored inventory levels, ensuring timely restocking of popular items.
- Organized merchandise displays to enhance product visibility and accessibility.
- Collaborated with team members to streamline stocking processes and reduce downtime.
- Trained new staff on safety protocols and efficient stocking techniques.
- Facilitated seasonal product transitions, ensuring smooth integration of new items into existing displays per company guidelines.
- Contributed to team success by collaborating with coworkers on various tasks, such as restocking and merchandising.
- Participated in ongoing training sessions to stay current on industry trends and best practices related to stocking responsibilities.
- Upheld visual merchandising standards across the sales floor, routinely checking for misplaced or incorrectly priced items.
Officeworks Team Member
Officeworks Hermit Park
11.2020 - 06.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked in multiple departments within the store. For example, started in replenishment team refilling stock during busy periods such as back to school, then moved to POS team and assisted with sales/refunds, finished on the service team helping customers on the floor with buying products and occasionally giving a hand with click and collect services.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Recognized by management for providing exceptional customer service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Liquor/Food Runner
Pandanus Catering
03.2018 - 09.2021
- Frequently cleaned and restocked aisles/shelves through shifts to maintain customer-ready store.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Distributed food to service staff for prompt delivery to customers.
- Improved ability to work well as a team with other coworkers in order to successfully complete tasks given.
Restaraunt Waiter
Capitol Regent
11.2019 - 10.2020
- Provided exceptional service to high volume of daily customers.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Operated POS terminals to input orders, split bills and calculate totals.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Improved ability to work in fast-paced environments and keep a cool head
- Dealt with difficult customers in a professional and timely manner
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Education
Diploma of Design - Design
Griffith College
06.2024
High School Diploma -
Pimlico State High School
Pimlico, QLD11.2021
Honours - Construction Management
Griffith University
QLD11-2027
Bachelors - Architecture
Griffith University
QLD11-2026
Skills
- Provided exceptional service to high volume of daily customers
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests
- Operated POS terminals to input orders, split bills and calculate totals
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation
- Improved ability to work in fast-paced environments and keep a cool head
- Dealt with difficult customers in a professional and timely manner
Accomplishments
- Consistently maintained high customer satisfaction ratings. Received good feedback either online or to another team member in regards to friendly and helpful service.
- Received a badge from managers for good customer service and feedback from happy customers.
- Recognized as Employee of the Month in October of 2022 for outstanding performance and team contributions.
Timeline
Merchandise Stocker
Costco Wholesaler
11.2023 - Current
Officeworks Team Member
Officeworks Hermit Park
11.2020 - 06.2023
Restaraunt Waiter
Capitol Regent
11.2019 - 10.2020
Liquor/Food Runner
Pandanus Catering
03.2018 - 09.2021
High School Diploma -
Pimlico State High School
Diploma of Design - Design
Griffith College
Honours - Construction Management
Griffith University
Bachelors - Architecture
Griffith University