MONIBA HABIB
Brighton-Le-Sands,Australia
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
15
15
years of professional experience
Work History
CLIENT CONNECT SPECIALIST
Get Healthy Services NSW Health- Remedy Health
01.2023 - 07.2023
- Responsible for outbound contact with referred clients, associated administration tasks and management of inbound phone/email enquiries
- Manage and support client enrolment into Remedy Health Coaching programs for physical and mental health support
- Build rapport and provide explanations to programs on offer to a range of clientele based on their eligibility criteria, health funds, etc
- Experience within a phone-based customer service
- Excellent communication skills particularly rapport building on first contact, and ability to manage conversations and stakeholder engagement
- Resilience in the face of reluctance, open to feedback for future growth
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Championed the adoption of new software tools that streamlined workflows across multiple departments.
- Maintained detailed records of client interactions, facilitating seamless handoffs between team members when necessary.
- Developed strong relationships with clients, fostering trust and loyalty through consistent communication and personalized service.
- Delivered exceptional customer service through timely responses and personalized follow-up communications.
CUSTOMER RELATIONS OFFICER/ Food Stylist & Advisor
Sher Khan Photography
12.2019 - 01.2022
- Company Overview: www.sherkhanphotography.com
- Results driven - worked autonomously with and supervised/mentored team members
- Assisted with inquiries from customers and retail specialist accounts
- Maintained and grew existing clients through optimised quality of service & business growth
- Built strong relationships with existing and prospective customers
- Identified sales channel and conducted sales reporting
- Evaluated new opportunities for potential customer identification
- Embraced product learning to enable efficient resolution of customer queries
- Assisted with marketing activities and trade events in the territory
- Supported Sher Khan Photography by managing the styling and art-direction of their photoshoots, ranging from food to lifestyle
- Provided fashion and makeup advice to clients for lifestyle shoots
- Developed mood-boards for photoshoots to help photographer & client visualise the end product
- Www.sherkhanphotography.com
CUSTOMER RELATIONS OFFICER
The Rolling Pins
11.2017 - 12.2019
- Company Overview: www.instagram.com/therollingpins_
- Engaged with customers on taking orders and queries
- Assisted customers in processing orders through online ordering system & email
- Undertook Data processing and CRM management (Zoho, Hubspot)
- Actioned tactical sales, quotes, service and maintenance plans
- Handled inbound customer enquiries
- Qualified new customers in accordance with internal processes
- On-going coordination of goods, supplies and catering arrangements
- Escalated enquiries when required
- Built relationships with Stakeholders
- Supervised and executed purchase orders, preparing contracts, making cost calculations
- Regularly reported progress to management
- Www.instagram.com/therollingpins_
NSW STATE COORDINATOR – CLARINS
Trimex Pvt Ltd
08.2013 - 01.2016
- Provided administrative support to Head of Business Development and NSW Training Team
- Assisted with inquiries from store and retail specialist accounts regarding training and booking schedules
- Qualified new customers in accordance with internal processes
- Resolved customer problems over phone and email
- Daily liaison and continuous coordination with Store Consultants, NSW State Team and retailers of various services including staff training, courier, and promotional/make-up event kits, including stock replenishment
COUNTER MANAGER -DAVID JONES
Clarins
06.2011 - 06.2013
- Results driven - worked autonomously with and supervised/mentored team members
- Set and managed staff rosters, driving monthly sales targets and tracking KPI's
- Built excellent rapport and relationships with existing clientele and new customers
- Implemented the required OH&S knowledge and cashier skills
- Managed and supervised bi-annual stock-takes
- Performed skin-care analysis and make-up demonstrations
- Implemented sales, marketing and strategic ideas to maintain the visual appearance of brand customer service counter
- Effectively implemented the most up-to-date selling techniques taught in each training session
BUSINESS DEVELOPMENT MANAGER
Green Gold Migration Services
08.2009 - 08.2010
- Company Overview: Sydney
- Was responsible for overall business development activities across Asia & Middle East Region with special emphasis on Pakistan, Dubai, Qatar and Oman
- Developed new affiliations with a number of Migration consultant’s in the regions resulting in significant new business acquisition
- Sydney
MANAGEMENT TRAINEE
Ufone Pakistan
06.2008 - 06.2009
- Company Overview: www.ufone.com
- Maintenance of employee record in Human Resource Management System (HRMS) and SAP, preparing appointment letters of new employees, issuing employee cards and resolving salary issues
- Supervised and executed purchase admin
- Initiated purchase requisitions on Protrack (Procurement & Finance software)
- Ran purchase requisitions, maintenance plans and maintenance strategies on SAP
- Customer service – Interacted with walk-in customers and dealt with customer complaints on a daily basis
- Www.ufone.com
Education
Bachelor of Business Administration - HR
IQRA UNIVERSITY
01.2007
‘A’ levels - Law, Business, Economics
HEAD START SCHOOL
01.2002
‘O’ levels - Biology, Chemistry, Physics
BEACONHOUSE PUBLIC SCHOOL
01.2000
Skills
- Customer Service
- Excellent written/spoken/telephonic skills
- MS Office Suite
- Data entry & Reporting
- Management & Admin Support
- Active listening
- Critical thinking
- Relationship building
- Conflict resolution
- Administrative support
- Quality control
- Order fulfillment
Other Information
Australian citizen, NSW Driver’s Licence, Fully vaccinated, Available upon request
Languages
English
Native or Bilingual
Urdu
Native or Bilingual
Pashto
Native or Bilingual
Interests
- Enjoy experimenting with different ingredients and flavors in the kitchen
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Yoga
- Swimming
- High-Intensity Interval Training
- Drawing and Painting
Timeline
CLIENT CONNECT SPECIALIST
Get Healthy Services NSW Health- Remedy Health
01.2023 - 07.2023
CUSTOMER RELATIONS OFFICER/ Food Stylist & Advisor
Sher Khan Photography
12.2019 - 01.2022
CUSTOMER RELATIONS OFFICER
The Rolling Pins
11.2017 - 12.2019
NSW STATE COORDINATOR – CLARINS
Trimex Pvt Ltd
08.2013 - 01.2016
COUNTER MANAGER -DAVID JONES
Clarins
06.2011 - 06.2013
BUSINESS DEVELOPMENT MANAGER
Green Gold Migration Services
08.2009 - 08.2010
MANAGEMENT TRAINEE
Ufone Pakistan
06.2008 - 06.2009
‘A’ levels - Law, Business, Economics
HEAD START SCHOOL
‘O’ levels - Biology, Chemistry, Physics
BEACONHOUSE PUBLIC SCHOOL
Bachelor of Business Administration - HR
IQRA UNIVERSITY
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